Which DC Power Alternator??
#136
10-17-2014, 06:29 PM
Post Fiend
Truthfully when I started with this a year ago, I didn't realize you sold anything but FICM replacement and repairs. I'm an equal opportunity buyer lol, someday I'm sure I'll buy a FICM from ya!
#137
10-17-2014, 08:30 PM
We actually carry all OEM parts and nearly all aftermarket parts, just for less money than available elsewhere!
#138
10-17-2014, 08:48 PM
#139
10-17-2014, 09:10 PM
Oh wow...talk about kicking a guy in the gut!
Seriously, though, with our new provider, we are close. We are busily populating products for the launch now. Man oh man, is the new site FAST!
Could be worse, but I can't wait to announce the winner of our pics contest! Any late entrants are welcome to email pics of their sweet looking trucks to truckpics@ficmrepair.com.
Seriously, though, with our new provider, we are close. We are busily populating products for the launch now. Man oh man, is the new site FAST!
Could be worse, but I can't wait to announce the winner of our pics contest! Any late entrants are welcome to email pics of their sweet looking trucks to truckpics@ficmrepair.com.
#141
10-20-2014, 01:27 PM
#142
10-20-2014, 02:02 PM
He reports that he's left a second message with the admin of the forum and hasn't received a response.
He evidently registered back in the day when DC Power was DBA Daves D.C. Electric and doesn't remember either of his username or password.
He's asked that anyone with questions either call him direct or email him at dave@dcpowerinc.com if there are questions until the form registration is resolved.
#143
10-20-2014, 02:25 PM
It isn't rocket science..:
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
#144
10-20-2014, 03:06 PM
It isn't rocket science..:
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Truthfully, I hadn't thought of doing that either, but I suppose it isn't actually my problem (necessity being the mother of invention and all...). So...now we know that his user name is DC Power. Sweet!
Toreador_Diesel: Could I trouble you to work your magic?
FWIW, Kyle is no longer with DC Power.
#145
10-20-2014, 03:18 PM
Now THAT'S funny, Josh.
Truthfully, I hadn't thought of doing that either, but I suppose it isn't actually my problem (necessity being the mother of invention and all...). So...now we know that his user name is DC Power. Sweet!
Toreador_Diesel: Could I trouble you to work your magic?
FWIW, Kyle is no longer with DC Power.
Truthfully, I hadn't thought of doing that either, but I suppose it isn't actually my problem (necessity being the mother of invention and all...). So...now we know that his user name is DC Power. Sweet!
Toreador_Diesel: Could I trouble you to work your magic?
FWIW, Kyle is no longer with DC Power.
Josh
#147
10-20-2014, 05:07 PM
Looking into this now
Dave tells me that he is having trouble with his account here on FTE, so he asked me to post this for him rather than keep folks in the dark needlessly while he gets that corrected:
******************
Hey guy's - as a business owner, I don't always have the time I'd like to have in order to gain intimate knowledge of the individual transactions that occur in my company.
I gained knowledge of the issues discussed in this thread since Ed over at FICMrepair.com privately reached out to me back on the 10th. Of course, I immediately swung into action.
Now I see some wondering about our customer service. I'll be the first to admit that we haven't always had product on the shelf like we'd like to have and of course we have a perfect example here. While it's true that we are working like crazy to better our lead times, that doesn't help a customer with an active issue NOW when I simply don't have a way to get manufacturing done any sooner.
Several months ago, Ed worked with us to become a stocking distributor of our products as another way of minimizing these lead time issues. We just recently shipped him yet another pallet of our product that, it just so happens, includes a singular blue-anodized 270XP alternator.
I've confirmed that Ed is open and quite willing to ship out that unit to Living Large now rather than have Living Large wait even longer to get going again.
Let there be no doubt - we are committed to our customers.
Thanks so much for all the support over the years. You guys make the difference.
If ever anyone has any issue with us, our products, our positioning in the market, or anything else, you are absolutely free to contact me directly at 951-536-8122.
Dave Baird
President/CEO
DC Power Engineering
************************
So...LivingLarge - if you'd benefit from getting that blue anodized 270XP sooner than later, give us a call at 515-897-4459. We just need your name and address. With that in hand, we can ship you a replacement out at no charge TODAY.
Hope this helps!
******************
Hey guy's - as a business owner, I don't always have the time I'd like to have in order to gain intimate knowledge of the individual transactions that occur in my company.
I gained knowledge of the issues discussed in this thread since Ed over at FICMrepair.com privately reached out to me back on the 10th. Of course, I immediately swung into action.
Now I see some wondering about our customer service. I'll be the first to admit that we haven't always had product on the shelf like we'd like to have and of course we have a perfect example here. While it's true that we are working like crazy to better our lead times, that doesn't help a customer with an active issue NOW when I simply don't have a way to get manufacturing done any sooner.
Several months ago, Ed worked with us to become a stocking distributor of our products as another way of minimizing these lead time issues. We just recently shipped him yet another pallet of our product that, it just so happens, includes a singular blue-anodized 270XP alternator.
I've confirmed that Ed is open and quite willing to ship out that unit to Living Large now rather than have Living Large wait even longer to get going again.
Let there be no doubt - we are committed to our customers.
Thanks so much for all the support over the years. You guys make the difference.
If ever anyone has any issue with us, our products, our positioning in the market, or anything else, you are absolutely free to contact me directly at 951-536-8122.
Dave Baird
President/CEO
DC Power Engineering
************************
So...LivingLarge - if you'd benefit from getting that blue anodized 270XP sooner than later, give us a call at 515-897-4459. We just need your name and address. With that in hand, we can ship you a replacement out at no charge TODAY.
Hope this helps!
#148
10-20-2014, 06:00 PM
It isn't rocket science..:
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
Ford Truck Enthusiasts Forums - View Profile: DC Power
Ford Truck Enthusiasts Forums - View Profile: DC Power Kyle
Josh
#149
10-20-2014, 06:19 PM
If you click on these links...then do a search for DC Power, you will find customer service/product longevity/ and wait times have been an issue for quite awhile. I just hope Ed at ficmrepair doesn't lose his great reputation as a result of stocking the DC products. (Search ficmrepair...he's had hardly any issues, but when he did, they were corrected promptly, and the customer was very satisfied)
Josh
#150
10-20-2014, 09:12 PM
Post Fiend
Tim, thank you for posting!
I really appreciate what Ed is offering, i would feel terrible if he lost a sale because of my issue. So at this time Im putting the responsibility back to Dave at DC Power and will wait the extra 2 weeks or so for my replacement. Dave has my number and email I will wait for his call when he needs my shipping information.
Ed I wish you success with your new site, I'm sure with this kind of customer service you will be successful with anything you sell.
Michael
I really appreciate what Ed is offering, i would feel terrible if he lost a sale because of my issue. So at this time Im putting the responsibility back to Dave at DC Power and will wait the extra 2 weeks or so for my replacement. Dave has my number and email I will wait for his call when he needs my shipping information.
Ed I wish you success with your new site, I'm sure with this kind of customer service you will be successful with anything you sell.
Michael