Which DC Power Alternator??
#121
Got an email on Monday from DC, offered me a faster turnaround if I chose a red or black... I didn't want that since most my accessories under the hood are all done in blue. The wait time is about 3 plus weeks for powder coating, so I guess I'll wait. BTW when it does come back it will be a 270amp, as the 320's are a problem.
Where do they send it to paint? China? Japan? Siberia?
#124
#126
#127
******************
Hey guy's - as a business owner, I don't always have the time I'd like to have in order to gain intimate knowledge of the individual transactions that occur in my company.
I gained knowledge of the issues discussed in this thread since Ed over at FICMrepair.com privately reached out to me back on the 10th. Of course, I immediately swung into action.
Now I see some wondering about our customer service. I'll be the first to admit that we haven't always had product on the shelf like we'd like to have and of course we have a perfect example here. While it's true that we are working like crazy to better our lead times, that doesn't help a customer with an active issue NOW when I simply don't have a way to get manufacturing done any sooner.
Several months ago, Ed worked with us to become a stocking distributor of our products as another way of minimizing these lead time issues. We just recently shipped him yet another pallet of our product that, it just so happens, includes a singular blue-anodized 270XP alternator.
I've confirmed that Ed is open and quite willing to ship out that unit to Living Large now rather than have Living Large wait even longer to get going again.
Let there be no doubt - we are committed to our customers.
Thanks so much for all the support over the years. You guys make the difference.
If ever anyone has any issue with us, our products, our positioning in the market, or anything else, you are absolutely free to contact me directly at 951-536-8122.
Dave Baird
President/CEO
DC Power Engineering
************************
So...LivingLarge - if you'd benefit from getting that blue anodized 270XP sooner than later, give us a call at 515-897-4459. We just need your name and address. With that in hand, we can ship you a replacement out at no charge TODAY.
Hope this helps!
#129
That said, I firmly believe that the XP series is a DRAMATICALLY better alternator than the SPX series. The unit being sent to him, whether from us or DC Power directly when it comes in - the anodized 270XP - goes for $683.98. The anodized SPX unit goes for $694.90.
I'm not at all surprised that DC Power stepped up for him. They are a solid company with a 25 year history, just a bit slammed right now.
#130
On another note:
Dave should sit down and read through this thread so he has a clearer underdstanding of DC Power's reputation FTE.
If he's still having trouble with his user name and/or password, I'll be more than happy to reach out to the admins and get his account fixed.
Please PM me his user name and I'll do the rest. Thanks.
#131
Yeah, seriously....
On another note:
Dave should sit down and read through this thread so he has a clearer underdstanding of DC Power's reputation FTE.
If he's still having trouble with his user name and/or password, I'll be more than happy to reach out to the admins and get his account fixed.
Please PM me his user name and I'll do the rest. Thanks.
On another note:
Dave should sit down and read through this thread so he has a clearer underdstanding of DC Power's reputation FTE.
If he's still having trouble with his user name and/or password, I'll be more than happy to reach out to the admins and get his account fixed.
Please PM me his user name and I'll do the rest. Thanks.
Thanks!
#132
#133
I have no idea, Josh. Maybe Living Large can tell us when the dust settles.
That said, I firmly believe that the XP series is a DRAMATICALLY better alternator than the SPX series. The unit being sent to him, whether from us or DC Power directly when it comes in - the anodized 270XP - goes for $683.98. The anodized SPX unit goes for $694.90.
I'm not at all surprised that DC Power stepped up for him. They are a solid company with a 25 year history, just a bit slammed right now.
That said, I firmly believe that the XP series is a DRAMATICALLY better alternator than the SPX series. The unit being sent to him, whether from us or DC Power directly when it comes in - the anodized 270XP - goes for $683.98. The anodized SPX unit goes for $694.90.
I'm not at all surprised that DC Power stepped up for him. They are a solid company with a 25 year history, just a bit slammed right now.
The new prices leaves the spx-I the same where the 270 is now at $578.95 plus paint.
Money is not important to me, doing the right thing is.
Let's see what happens when all said and done. Tic-Toc
#134
The guy that paints blue is busy? Maybe
Attachment 107935
Attachment 107935
Now back to the regularly scheduled program
#135
Your order didn't come from us initially (I won't harass you too much for that...<grin>), but let us know if we can ship you out the replacement from our stock!
Ed