Upset with dealer- does a new longblock come with new VCT solenoids?
Had one go out 1 1/2 years (29,000 miles) after engine replacement. Dealer working on it says they were the old ones and not covered. Said new longblocks don't come with them. Dealer I bought it from sent me all of the paperwork and told me the new longblocks come with new VCT and they are included in the warranty.
So, which is it? Do new longblocks come with new VCT's? I am specifically asking about Factory replacement longblocks.
I have only used Mobil 1 in this engine (replaced just before I bought the Expy) and changed on schedule with a FL820S filter. Why did the VCT go bad that quick?
I am out $344 and want to be sure I am supposed to be.
I bought the Expedition from a dealer an hour from the house. The dealer I towed it to is 15 minutes away. I have bought 2 vehicles from them and their service dept. has always taken care of me. Honestly didn't think it wouldn't be covered, Why would Ford warranty the long block fully for 3 years and ask the dealer to install old VCT solenoids and potentially risk contamination or improper cam phaser operation? Or metal in the oil? I called the dealer that installed the motor and they assure me the motor had new VCT's -adamantly. The dealer tried to charge me $780 on top of everything else. I threw a fit when I seen $555 labor. The service writer reviewed it and said they had improperly charged the wrong labor code. That really set me off. I asked them how many unassuming people they have ripped off. He couldn't answer. I saw red. I told them they have a day to show me the VCT is not a warranty item or I was calling Ford. It is a principle thing. If they can show me, my attitude will be completely different.