Well a lot of the time it can depend on the dealer and the level of their techs. I have worked at several dealers and they are all different.
I am not there and it's only a guess but I can not imagine why they would even have to call Ford. That typically does not happen until several inspections from the best techs and shop Forman can not fix the issue. Sounds like that tech either didn't know what he was doing or more than likely wanted to get you out and away from the truck to fix it.
My truck has been to the dealer twice..... Once for the bad body bushing and the other was a squeaky tail shaft seal. Both were minor repairs and both were good experiences.
I understand how you feel but even new vehicles can have problems...... Even the Subaru's other imports out there.
Give the dealer a day or two and see what they come up with.
This is my first Ford truck and so far I am very happy even with the minor issues. I would never consider an import for a big HD truck. I like Dodges new trucks and I have always been a Chevy guy. When it comes to a truck..... For me it's gonna be a big American gas guzzler!!!!
Best of luck with your rig....... I am sure they will fix it.
I hear ya, but this was a 20+ year mechanic, he has been there and worked on my 1989 car,, that's how long he has been there..he has a dry personality..But I think these mech's today don't get paid for trying to diagnose, they want easy sure broken parts to fix..I will see where it goes but it is frustrating to have 2, $55k F150 and F250 with issues out the gate..