I wanted to give everyone a heads up about a Michigan based company with great customer service.
I have a used soft tonneau cover that has performed quite well. It doesn't use snaps, so there's no worries about them breaking or corroding. It has a removable tailgate crossbow that allows you to fold up the cover without removing the whole thing.
This is where my story comes from. I went to load up my motorbike back in July and the corner piece that attaches the tailgate crossbow to the side rail has a clip that keeps it attached to the side rail. This clip broke and I lost the whole corner piece. I knew I was screwed and that it would probably cost me over $50 to get a new one. So I put it off until last month.
I reluctantly called their customer service number and was greeted by Rachel on the other end of the line. She asked me how she could help and I explained my dilemma. She asked for my address and upon finding out that I live in Traverse City, exclaimed how she was just here. I was surprised and curious to find out that they are based in Ann Arbor!
The best part is that she said she had a parts kit for me and mailed it to me. NO CHARGE!
This not only saved me money, but gained them an advocate.
Please check out their website and products. http://www.extang.com/
Last edited by FordBlueHeart; 11-10-2013 at 02:52 PM.
Reason: Add link
Well, I screwed up a couple weeks ago. I loaded up my bike and took it to storage at a buddy's house. It was warm still, so I hurried up and put the tonneau back on before it shrunk too much, even though I forgot the 3 crossbows in my work van. It was raining too, but I figured I would come back the next day and put them in.
I didn't make it back for 3 days. It was frozen and covered with snow. I could easily tell that all the weight had collapsed the cover in the center and pulled the support structure in. I couldn't open the tailgate from all the pressure and ice.
I drove to my storage unit and got out a carjack to jack the iceblock up (I couldn't lift it) and out and hopefully save the cover some how. I got it up to the top of the bedside, but it was huge! Probably 8" thick and 3' around. I finally pushed it off and looked at a stretched out cover. No way it would go back to normal, but I forced the crossbows into position and drove home with the cover flapping in the wind.
When I got home, I loosened up the brackets that attach the cover to the bed rails and put it back to a normal position. It took care of some of the stretching, but it had already stopped shrinking.
Here we are, two weeks later and its back to normal! Don't ask for pics because I was too pissed at myself to document my stupidity.