I wanted to give everyone a heads up about a Michigan based company with great customer service.
I have a used soft tonneau cover that has performed quite well. It doesn't use snaps, so there's no worries about them breaking or corroding. It has a removable tailgate crossbow that allows you to fold up the cover without removing the whole thing.
This is where my story comes from. I went to load up my motorbike back in July and the corner piece that attaches the tailgate crossbow to the side rail has a clip that keeps it attached to the side rail. This clip broke and I lost the whole corner piece. I knew I was screwed and that it would probably cost me over $50 to get a new one. So I put it off until last month.
I reluctantly called their customer service number and was greeted by Rachel on the other end of the line. She asked me how she could help and I explained my dilemma. She asked for my address and upon finding out that I live in Traverse City, exclaimed how she was just here. I was surprised and curious to find out that they are based in Ann Arbor!
The best part is that she said she had a parts kit for me and mailed it to me. NO CHARGE!
This not only saved me money, but gained them an advocate.
Please check out their website and products. http://www.extang.com/
Torr "I live where you vacation "
06 F250 King Ranch FX4 Crew 6.0 diesel 4x4 156k miles
4"MBRP SS409Turbo back,SCT3,SinisterCoolantFilter & EGR'd,ARPstuds,OEMgaskets, Upgraded:STC,Standpipes,Dummy Plugs,Blue Fuel Spring&HFCM.CAT ELC, Rotella T6, Torque Pro
2014 Escape Titanium Ecoboost 2.0
Last edited by FordBlueHeart; 11-10-2013 at 02:52 PM.
Reason: Add link
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