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Old 11-10-2013, 02:48 PM
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FordBlueHeart FordBlueHeart is offline
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Join Date: Jan 2010
Location: Traverse City
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Extang Tonneau Covers

I wanted to give everyone a heads up about a Michigan based company with great customer service.
I have a used soft tonneau cover that has performed quite well. It doesn't use snaps, so there's no worries about them breaking or corroding. It has a removable tailgate crossbow that allows you to fold up the cover without removing the whole thing.
This is where my story comes from. I went to load up my motorbike back in July and the corner piece that attaches the tailgate crossbow to the side rail has a clip that keeps it attached to the side rail. This clip broke and I lost the whole corner piece. I knew I was screwed and that it would probably cost me over $50 to get a new one. So I put it off until last month.
I reluctantly called their customer service number and was greeted by Rachel on the other end of the line. She asked me how she could help and I explained my dilemma. She asked for my address and upon finding out that I live in Traverse City, exclaimed how she was just here. I was surprised and curious to find out that they are based in Ann Arbor!
The best part is that she said she had a parts kit for me and mailed it to me. NO CHARGE!
This not only saved me money, but gained them an advocate.
Please check out their website and products.
Torr "I live where you vacation "
06 F250 King Ranch FX4 Crew 6.0 diesel 4x4 157k miles
4"MBRP SS409Turbo back,SCT3,SinisterCoolantFilter & EGR'd,ARPstuds,OEMgaskets, Upgraded:STC,Standpipes,Dummy Plugs,Blue Fuel Spring&HFCM.CAT ELC, Rotella T6, Torque Pro
2014 Escape Titanium Ecoboost 2.0crappyMPG!

Last edited by FordBlueHeart; 11-10-2013 at 02:52 PM. Reason: Add link
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Old 11-10-2013, 02:48 PM

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