Go Back   Ford Truck Enthusiasts Forums > Performance, Engines & Troubleshooting > EcoBoost (3.5L, 2.0L)
Sign in using an external account
Register Forgot Password?


EcoBoost (3.5L, 2.0L) 3.5L Twin Turbo EcoBoost V6 and 2.0L I4 EcoBoost Engines

Welcome to Ford-Trucks Forums!
Welcome to Ford-Trucks.com.

You are currently viewing our forums as a guest, which gives you limited access to view most discussions and access our other features. By joining our community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join the Ford-Trucks Forums community today!





 
Reply
 
LinkBack Thread Tools Search this Thread
  #1 (permalink)  
Old 08-23-2013, 08:27 AM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
Black smoke rough idle cant be fixed yet

I have been lurking here for some time now, sorry. Before I bought my 2012 EB I researched it quite a bit and like all products, some love it some hate it. It seemed to me that EB problems were very small numbers and for the most part EB gets applause.

Now the reason for my post...On the way home (30 miles) from my purchase, my EB got 15 mpg and its all highway. The dealer said give it some time to break in. Then it started idling real rough, really rough like almost dying when warmed up. It was blowing lots of black smoke from the exhaust at cold start. Long story short...its has spent almost 6 weeks in the shop and Ford says it cant fix it YET. Ford says there is a new calibration program coming out mid-August that MIGHT fix it. 11k miles on the OD and nothing yet.

I'm on my third set of plugs, second set of injectors and they tell me to keep driving it. I asked for a buy-back and they refused. Ford engineers have seen the truck twice now and still have no fix in sight.

Is anyone else having these issues or am I the Lone Ranger?
Reply With Quote
  #2 (permalink)  
Old 08-25-2013, 10:23 PM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
Well Friday Ford called and said the new calibration program was ready to be loaded Monday the 26th. I made an appointment to take the truck in Monday and told them they can have it for 1 week only. Both Ford and I are hoping this will fix it.

Nobody else with this problem?
Reply With Quote
  #3 (permalink)  
Old 08-26-2013, 07:03 AM
FordService's Avatar
FordService FordService is offline
Official Ford Rep
 
Join Date: Oct 2010
Posts: 871
FordService has a great reputation on FTE.FordService has a great reputation on FTE.FordService has a great reputation on FTE.FordService has a great reputation on FTE.FordService has a great reputation on FTE.FordService has a great reputation on FTE.
Quote:
Originally Posted by Diverse View Post
...On the way home (30 miles) from my purchase, my EB got 15 mpg and its all highway. The dealer said give it some time to break in. Then it started idling real rough, really rough like almost dying when warmed up. It was blowing lots of black smoke from the exhaust at cold start. Long story short...its has spent almost 6 weeks in the shop and Ford says it cant fix it YET...
Hi Diverse,

I want to look into this and research some options to assist. To make that happen, send me a PM with your VIN, dealer, mileage, daytime phone number, and full name. I'll get to work on this for you.

Thanks!

Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordTrucks @Ford
f: facebook.com/FordTrucks facebook.com/Ford
Reply With Quote
  #4 (permalink)  
Old 08-26-2013, 07:44 AM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
Hi Crystal,
I'm new to this forum and dont know my way around very well. I cant find how to PM or email you. I dont do FB or Twitter. So here it goes.

VIN 1FTFW1ETXCKD94083
Dealer Jennings Anderson
Mileage +- 11400
Ph two one 0-557-87 one one
Call Larry at Diverse Enterprises (owner)
Reply With Quote
  #5 (permalink)  
Old 08-26-2013, 10:41 PM
kermmydog's Avatar
kermmydog kermmydog is offline
FTE Arizona Chapter LDR
 
Join Date: Oct 2003
Location: MOHAVE CO. ARIZONA
Posts: 7,952
kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.kermmydog has a spectacular reputation.
Diverse just click on Crystal's avatar FordService & it will bring up a menu & then go down to PM FordService. Then send her the info.
That was really nice that she is willing to help out. Sometimes getting around dealerships & reps can be very hard. This should help a bunch.
__________________
Craig
99 Dodge QC 2500 4x4 V10 5 speed
99 Ford Crown Vic P71 4.6L Auto
95 Ford F150 4x4 302 5 speed
90 Honda Civic LX 4dr 1.5L Auto
Reply With Quote
  #6 (permalink)  
Old 08-26-2013, 11:56 PM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
Quote:
Originally Posted by kermmydog View Post
Diverse just click on Crystal's avatar FordService & it will bring up a menu & then go down to PM FordService. Then send her the info.
That was really nice that she is willing to help out. Sometimes getting around dealerships & reps can be very hard. This should help a bunch.
I think PM ing is not turned on for me or I'm blind. In the FAQ section I see that some privileges can take a while to be turned on. Maybe it will come soon.

I really appreciate Crystals interest in my truck, I hope she can help too. I took the truck in today for the new flash (calibration). We wont know if that flash fixed it until we can cold start it in the morning. I'm hoping for a happy phone call about 9 or 10 am.

Thanks for the help.
Reply With Quote
  #7 (permalink)  
Old 08-27-2013, 10:45 PM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
Well the dealer didnt install the flash Monday even though I had an appointment. They did however install it today (Tuesday). Now I will wait to see what happens Wed morning at cold start.
Reply With Quote
  #8 (permalink)  
Old 08-28-2013, 08:49 PM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
Well...I havent heard from Crystal yet, but I did hear from the dealer. Not fixed. Dealership says Ford told them its the best they can do right now. If I am not satisfied I need to pursue other avenues. I tried to trade it in at the dealership and I would lose $16,000.00. They dont want a broke truck, they cant sell it.

This is what is written on the work order.
"reprogrammed PCM to latest calibration per TSB 13-8-10 per Ford Motor Company Customer Service. Concern Still present."

Ford cant fix it and wont replace it. It still smokes badly at cold start and idles very rough until warm then idles with a small miss. Fuel MPG is 16.5 on a good day.

I guess I am the only one with this problem since nobody posted with similar issues.
Reply With Quote
  #9 (permalink)  
Old 08-30-2013, 05:11 PM
excaliber551 excaliber551 is offline
Elder User
 
Join Date: Oct 2007
Posts: 508
excaliber551 is starting off with a positive reputation.
Lemon law it.
Reply With Quote
  #10 (permalink)  
Old 08-30-2013, 11:19 PM
Diverse Diverse is offline
New User
 
Join Date: Aug 2013
Location: Comfort
Posts: 7
Diverse is starting off with a positive reputation.
I guess I'll have to start that next week. I cant believe Ford wont make this right. They sell you a $50,000 truck that wont run right, they cant fix and they wont replace.

I have another Ford because I like Fords...or did. I have a '76 F150 Supercab with an FE 390 that puts out 419 hp. Its all custom in and out. Maybe I'll just stay with the old Fords.

Unbelievable!!!
Reply With Quote
  #11 (permalink)  
Old 09-01-2013, 05:55 AM
4.9L 4.9L is offline
Posting Guru
 
Join Date: Oct 2007
Location: Omaha, Ne
Posts: 2,329
4.9L has a good reputation on FTE.4.9L has a good reputation on FTE.
Sounds like the messing around with the wrong person, I'd make sure they do something for you, it's not your fault they sold you a junk truck.. Make them make it right for you
__________________
Phil M
1). 70 Impala W/ LS 347/Th350 3400 Stall/GM 12 bolt
Reply With Quote
Old 09-01-2013, 05:55 AM
Reply

Go Back   Ford Truck Enthusiasts Forums > Performance, Engines & Troubleshooting > EcoBoost (3.5L, 2.0L)

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On
Forum Jump



All times are GMT -5. The time now is 02:42 PM.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2 ©2010, Crawlability, Inc.
Advertising - Terms of Use - Privacy Statement - Jobs
This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. FordŽ is a registered trademark of the Ford Motor Company.

vbulletin Admin Backup