Some trouble with Sync/MFT - Ford Truck Enthusiasts Forums



Ford In-Vehicle Tech Discussion area for Ford Sync, Sync AppLink, MyFord Touch, Ford Supplied SiriusXM Radio, Ford Work Solutions, etc.

Some trouble with Sync/MFT

Reply
 
 
 
Thread Tools Search this Thread
  #1  
Old 07-30-2013, 10:30 AM
bryyce62's Avatar
bryyce62 bryyce62 is offline
Posting Guru
Thread Starter
 
Join Date: Nov 2004
Location: Northern CA
Posts: 1,832
bryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud of
Some trouble with Sync/MFT

I've got a '13 SD Lariat with the newest sync/My Ford Touch system.
I noticed last weekend that when I press the voice command button on the steering wheel, the the prompt that asks me to 'please say a command' does not work anymore. The dash display acts like it is waiting for a command, but when I say something, I get no response.

Is there a master reset that I can utilize before making an appointment at the dealer?

Thanks,

gw
Reply With Quote
  #2  
Old 08-04-2013, 12:26 PM
Krewat's Avatar
Krewat Krewat is online now
Super Moderator
 
Join Date: Jul 2002
Location: Long Island USA
Posts: 37,018
Krewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputation
There is a "master reset" in the settings menu. How to Perform a Master Reset | MyFord Touch | Ford.com

This will wipe out any customizations you've done, as well as the bluetooth pairing to your phone.

I found that even after multiple master resets, and pulling the MFT fuse, and even the "delayed reboot" available on the net, pulling the battery cable for an hour fixed a problem I was having with SiriusXM Traffic and my navigation system (this is on my Taurus). In my case, there was something going on between the satellite radio, and the navigation system, and the MFT wasn't really the problem.

With your issue, I'd say a simple MFT reboot might help. Pulling the battery cable is probably the easiest way to do this. In my Taurus, the MFT fuse is buried under the dash somewhere. In your truck, it might be very easy to get to. If so, I'd pull the fuse for 10 minutes and see what happens. Otherwise, disconnect for battery.

Report back
Reply With Quote
  #3  
Old 08-05-2013, 09:33 AM
bryyce62's Avatar
bryyce62 bryyce62 is offline
Posting Guru
Thread Starter
 
Join Date: Nov 2004
Location: Northern CA
Posts: 1,832
bryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud of
Quote:
Originally Posted by Krewat View Post
There is a "master reset" in the settings menu. How to Perform a Master Reset | MyFord Touch | Ford.com

This will wipe out any customizations you've done, as well as the bluetooth pairing to your phone.

I found that even after multiple master resets, and pulling the MFT fuse, and even the "delayed reboot" available on the net, pulling the battery cable for an hour fixed a problem I was having with SiriusXM Traffic and my navigation system (this is on my Taurus). In my case, there was something going on between the satellite radio, and the navigation system, and the MFT wasn't really the problem.

With your issue, I'd say a simple MFT reboot might help. Pulling the battery cable is probably the easiest way to do this. In my Taurus, the MFT fuse is buried under the dash somewhere. In your truck, it might be very easy to get to. If so, I'd pull the fuse for 10 minutes and see what happens. Otherwise, disconnect for battery.

Report back
Thanks Art,
I was able to do a master reset thru the system menu on the radio. The voice prompt came back but then I had some trouble pairing my phone again.
Long story short, got some technical help from my son-in-law (a techno geek) and he got the phone to link back up to Sync.
According to Ford's Sync website, there is a major upgrade happening to the Sync system. Maybe this will fix the bugs I've been having in my rig.

Thanks again. I never considered pulling the fuse or disconnecting the battery. It'll be something I try next time I run into a problem.
Reply With Quote
  #4  
Old 08-06-2013, 07:58 PM
Krewat's Avatar
Krewat Krewat is online now
Super Moderator
 
Join Date: Jul 2002
Location: Long Island USA
Posts: 37,018
Krewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputation
Yep, got version 3.6 today and installed. No big differences noticed yet, but ... bluetooth stereo seems more responsive.
Reply With Quote
  #5  
Old 08-07-2013, 07:01 PM
GuyPavelo's Avatar
GuyPavelo GuyPavelo is offline
Freshman User
 
Join Date: Jul 2013
Location: Tri-State
Posts: 38
GuyPavelo is starting off with a positive reputation.
How did you upgrade sync? I cant figure out how to make it connect to the net via my iphone or anything... Not sure how to do much on it really. Dealer started to talk about it but not sure he even knew how the heck to use it. Id love to know how to get the traffic warnings and things work... As well as how to take a detour!
Reply With Quote
  #6  
Old 08-08-2013, 09:31 AM
bryyce62's Avatar
bryyce62 bryyce62 is offline
Posting Guru
Thread Starter
 
Join Date: Nov 2004
Location: Northern CA
Posts: 1,832
bryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud ofbryyce62 has much to be proud of
Use the link to get to the Ford Sync update. Register, if you haven't done already.
Follow the instructions for the update. Good luck.

Get Support and Manage Your SYNC Account | Syncmyride.com
Reply With Quote
  #7  
Old 08-08-2013, 11:13 AM
GuyPavelo's Avatar
GuyPavelo GuyPavelo is offline
Freshman User
 
Join Date: Jul 2013
Location: Tri-State
Posts: 38
GuyPavelo is starting off with a positive reputation.
Aaaah! Thank you so much Bryce!
Reply With Quote
  #8  
Old 08-08-2013, 11:43 AM
Krewat's Avatar
Krewat Krewat is online now
Super Moderator
 
Join Date: Jul 2002
Location: Long Island USA
Posts: 37,018
Krewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputationKrewat has a superb reputation
Just so you know, this got moved to the new IVT forum.
Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
SYNC update issues 65cobra Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics 1 02-20-2017 02:51 PM
Radio unit reads Listening... bubba19611 Ford In-Vehicle Tech 6 09-22-2016 07:37 AM
Sync and Southern Dialect Michael Culberson Alabama Chapter 1 05-31-2016 09:58 PM
Sync with screen vs sync voice command system? Drewster2016 2009 - 2014 F150 0 10-18-2015 04:00 PM
Sync Apple Itouch Issue CBBeaty 6.7L Power Stroke Diesel 10 11-01-2013 11:36 AM


Go Back   Ford Truck Enthusiasts Forums > >

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump


All times are GMT -5. The time now is 10:09 AM.


 
  • Ask a Question
    Get answers from community experts
What's your question?
Send