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2011 & Newer Explorer Discuss the all new redesigned Ford Explorer

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  #1  
Old 07-20-2013, 12:22 AM
montey2005 montey2005 is offline
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daxrizo
2014 explorer sport screen goes black

The car has less than 1,000 and I noticed while driving the console screen, on either side of steering wheel, has gone dark and then flashes back on. Anyone else having the same problem?
Thanks

Oh and trading the limited in for this was a great thing. Dam this thing is nice and punchy.
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  #2  
Old 07-20-2013, 11:10 AM
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Hey neighbor !
Wait until you call lund racing or livernois and get a tune for it --- 12 sec quarters with just a tune

Ours will go dark when it is updating --- we typically don't know it's updating until after the fact though.... another MFT bad bit of coding !
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  #3  
Old 07-20-2013, 12:25 PM
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Same here. Comes back to life after the update.
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Old 07-20-2013, 04:06 PM
montey2005 montey2005 is offline
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Just to be sure, it's the console in the steering column right? Not the GPS, center console.
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Old 07-20-2013, 06:03 PM
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Negative. Mine is just the main screen/GPS. Sorry for the confusion.
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Old 07-22-2013, 07:52 AM
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Quote:
Originally Posted by montey2005 View Post
The car has less than 1,000 and I noticed while driving the console screen, on either side of steering wheel, has gone dark and then flashes back on...
Hi montey2005,

I'm sure your dealership would be happy to take a look at this and get it sorted out. If you don't want to make a special trip, you can always bring it up at your next maintenance appointment. Keep us in the loop and feel free to reach out if you need my assistance.

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Old 07-22-2013, 08:17 AM
montey2005 montey2005 is offline
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I mentioned it to the dealer and they've never heard of this problem. lets hope it's a simple reflash.
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Old 11-11-2013, 09:13 AM
montey2005 montey2005 is offline
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update: so far it hasn't come back since I did the last sync update which I did myself. The update took just about an hour which is, in my book, way too long while having to leave the car running. I really wish Ford would find an alternative to sync, this is killing your customer experience.
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Old 01-20-2014, 12:10 PM
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I have had the same issue with the dash going black for 20-30 seconds then coming back to life. Not sure if it doing updates but I have to go to the dealer for a transmission issue so I will ask.
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Old 01-21-2014, 10:30 AM
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Originally Posted by 55fordv8 View Post
I have had the same issue with the dash going black for 20-30 seconds then coming back to life. Not sure if it doing updates but I have to go to the dealer for a transmission issue so I will ask.
Let us know what you hear, 55fordv8; give me a shout via PM if you need my assistance.

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Old 01-24-2014, 11:16 PM
montey2005 montey2005 is offline
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any update? Seems that when you use the NAV the system goes black but only when using the NAV. Surely Ford will say it's a software update but I have the latest and it's still came back. I'm scared to drive it out of town thinking there's an electrical gremlin that will shut me down.
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Old 01-26-2014, 10:17 PM
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There is a TSB from last year that has the dealer install updated software in the cluster. The update is only for vehicles built from June through August. Any others, you're on your own.
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Old 01-31-2014, 06:48 PM
montey2005 montey2005 is offline
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can you post the TSB? I've been looking for it. The dealer still has no clue.
Thanks.
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Old 01-31-2014, 10:48 PM
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The TSB is 13-11-18, if it applies to your vehicle.

If they don't know how to look up TSBs are you sure you want them working on your vehicle?
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Old 03-01-2014, 06:46 PM
pwrful4 pwrful4 is offline
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I have a 2014 Explorer Sport that was built in July 2013. We experienced the instrument control panel going in an out after the first My Ford Sync update. I took the SUV to the dealer to perform the TSB update and the car is still doing it. Just wondering if anyone out there who has a similar car built in the date rate that the TSB refers to has been able to get this issue resolved. Between this, significant paint issues and a door out of alignment I'm a little frustrated as $50k cars shouldn't have these issues...
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Old 03-01-2014, 06:46 PM
 
 
 
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