Hey everyone - We're very excited to begin supporting your community today. We've had discussions with Tim and the moderators for some time, and are finally staffed to a level where we can begin expansion -- FTE is first!
Here's a little background -- We are Ford Service, so we look to help with service-related questions and concerns. Crystal is the agent assigned to FTE and is looking forward to assisting with newer-model concerns, product questions, and tracking vehicle orders. She works M-F 8 a.m. - 5 p.m. ET. Ashley will be her backup and her hours are M-F 11 a.m. - 8 p.m. ET. We like to keep all conversations public in case others have similar questions/concerns. The only time you'll be asked to PM information will be when it's considered private (VINs, contact info, etc.). Some things we won't be able to add value to are concerns with older/high-mileage vehicles, future-product questions (unless we've already released info publicly), modifications, and other non-service issues. They'll do their best to track down answers from our engineers and brand managers whenever possible, but these may take some time, so please be patient. Private messages are typically replied to within two business days and we will post when our offices are closed or the agents are on vacation.
We plan to add an agent that specializes in SYNC, MyFord Touch, navigation, and SiriusXM in the future, so please continue to contact us through other channels for those topics in the meantime.
Our social media search portal finds relevant posts where we can add value. There's nothing you'll need to do differently; we'll find your posts and jump in where we can help.
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