Bought a new ford explorer last summer, 2013 XLT 4WD. Ever since I have had it there have been intermittent keyless entry issues with it. At times when I try to open the vehicle it won't unlock, if I press the button enough times it will usually eventually open, I mean like 20+ times not 2 or 3. Sometimes I cannot get it to open at all. I can open it via the keypad or just using the key to unlock the door. I notice that if I unlock the door, open the door so that I can see the dash power up I can then lock or unlock the door by the key fob no problems. I never have a problem locking the door after driving it, but if I let it sit without locking it and then try to lock it sometimes it won't lock. Most of the time keyless entry works fine, but it happens probably a couple times a week that it doesn't work.
Doesn't seem to be pattern, day, night, hot, cold, different locations. Both key fobs received with the vehicle, near the vehicle, further away, the issue just randomly shows up.
Been to the dealership 3 times now and they cannot find an issue and have not been able to fix this...and this is getting really annoying.
The dealership has seen videos I have take on my cellphone of the issue, but that does not help other than to confirm there is really an issue. They claim there have been no reports of similar issues and no service bulletins.
Wondering if anyone has any recommendations or advice?
The vehicle has been in for service a few times on mytouch issues as well. Overall, I am not very happy with this SUV and would love to get this resolved as it seems most of the issues I have had have now been fixed except for this keyless entry issue.
I have the same problem, mine is the 7-8 key. It sometimes work, other times doesn't. I told the dealership about it and they ordered a replacement. I'll have it replaced as soon as I can find some time to leave it there for a day.
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