Hmmm the page I linked to is specific to the non-hard drive systems and Sync didn't come on these models until 09. If you download the instruction manual the radio is the Pioneer unit which is what is in the 07-08 Expys and Navigators.
Maybe contact then again using the specific model number listed on their website. Not sure what Sync would have to do with it anyway as its only for Bluetooth and USB functionality.
Yes i already sent them another email with the link you sent me to find out why it wont work, if it does that would be great, do you know of a good bluetooth setup for that unit as well, i am looking for one that would control my android phone, call, etc.
??? I haven't really looked into adding Bluetooth because mine already had the Ford Mobile Ease unit when i got it. It's integrated into the factory radio / NAV unit, it connects to my phone automatically and mutes the radio to take a call and plays it through the speakers. The only thing I don't like is the separate control module.