most likely 1 or both of the flat springs are broken or missing. To remove you can get a small flat screwdriver to work it out of the depressed position. There are 2 release clips, similar to a cabinet drawer, under the cupholder/ ashtray to pull it completely out. Most likely you'll need a new ashtray.
2003 F150 SuperCrew, Lariat, FX4
2001 Expedition Eddie Bauer 4x4
2004 Malibu Wakesetter 340hp Monsoon
1968 Dodge Charger
2008 BMW 328xi coupe
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