Welcome to FTE, please post some pictures of the new beast when you get it.

bruce...

 

39000 miles. It is not at the dealer. I do not want the dealer to know we are visiting on this, as they are also customers of mine.

 

Crystal,

What do you suggest at this point? I have 39000 miles on this truck. It has had 2 egt sensors installed, a primary radiator, an oil cooler, a vct solenoid, and a turbo installed in the last 6 months. I have owned every brand Diesel truck, and this is by far the most issues I have had with any. I know some of these issues are my dealer, as I purchased a Dodge from them as well, and they struggled to fix it also. I have a hard time going around them, as I sell most of the employees there atv's and utv's Etc. I need my truck fixed though. Coming out of Flaming Gorge there is a hill that is 9% grade. This truck was down to 35mph with my camper on it. Another Ford with a much bigger camper passed me like I was not moving. This was in June, my dealer has been trying to fix it since then.

 

Hi rscperformance,

I'd like to escalate this to the customer service manager (CSM) for your region, however, they will contact both you and your dealership. You mentioned not wanting to get the dealer involved, so if you'd prefer to hold off on that, I understand. Just let me know how you'd like to proceed; we'll go from there.

Crystal

 

Thank you.Is there any way to see if my dealer has had any communication with ford in relation to my vin?

 

Hi rscperformance,

My access is pretty limited; I'd only be able to see any cases that the dealership may have opened for help in resolving a concern. This would be the same as the case I would open if you asked that I escalate an issue. Let me know if you have any other questions.

Crystal

 

Hi Crystal,
I would like to do something at this point. I cannot figure out how to send you a private message with my vin. I would like you to look at the open case on my vehicle, and have the regional manager call me please, as I have brought my situation to the attention of the general manager of the dealership, and it has been 2 more months with no repair.

Thanks,
Dustin

 

Hi Dustin,

I believe you won't have PM privileges until you have at least 10 posts on this forum. Until then, you may want to contact my colleagues at the Customer Relationship Center (1-800-392-3673); they have the same ability to assist that I do. If you'd prefer, you can send the details I requested (full name, best daytime phone number, VIN, current mileage, and servicing dealership) to custserv@ford.com. This email address is not actively monitored, so be sure to put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and track down your message.

Crystal

 

Hi Crystal,
I sent you an email as requested.

Thanks,
Dustin

 

Dustin, I've also had to step lightly when dealing with customers whom I am also a customer of. The reality of the situation is that they probably wouldn't handle the situation as diplomatically if it were YOUR product THEY had a problem with. You should of course be polite and professional, but don't let them off the hook just because you both have provided a business/service to each other. Kill them with kindness first and then escalate from there.

 

You are right they would not handle it the same. They have made me feel like I am a pain every time I take my truck in for anything. I gave the service manager a ride in my truck 2 weeks ago today, and we did a data recording of the low boost condition. I have not heard back for 2 weeks. I called him today, and he said the reason he has not called is that Ford has not responded to him. I call BS. I have not had any of my OEM service reps not get back with me the next day. I carry 4 lines of atv's motorcycles, snowmobiles etc and none of my companies have that type of customer service. Just a poor dealer period.

 

Got it and sent back a response, Dustin. Be sure to let me know here if you send any follow-up messages.

Crystal

 

Thanks Crystal

 

2011 f350 I pulled 300 plus trees off our golf course the truck is the toughest truck ive ever driven driving down the road reduced engine power and I dropped to 5 miles an hour and could bearly cross fairway