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I know Simon has got it sorted but I will put this up for any one else who is interested.
And yes they are well priced and reliable.
Thank you for your enquiry. This is our "how to" on how to get your parts from America to Australia.
We can ship your parts from our depot in the USA to Brisbane, Sydney, Melbourne or Perth. We do not ship out of Los Angeles - we ship out of Portland, Oregon which is the state just north of California.
For an engine of that size, the price to ship from our depot to Sydney will be AUD $450.00
Shipping prices are quoted from our depot to the port. Some goods are subject to minimal quarantine fees, GST and duties when landed. If your parts are manufactured outside the United States, there will be 5% duty on the item. Parts manufactured within the United States will have no duty charged however there is GST on both the cost of the parts and the cost of shipping.
A cradle to protect your engine or gearbox can be made for a further fee. Please contact me for more details if you require a cradle.
If your parts arrive at our depot with untreated timber packing, there will be a disposal and repacking fee. The cost will vary upon the part. Untreated timber will not pass Australian quarantine and we will not ship untreated timber.
Please contact your supplier and provide them with the following labelling/shipping information for your parts. This is an essential requirement as our warehouse receives hundreds of parts and this is how we track your particular order. Parts that come into our warehouse and are not properly labeled are delayed for shipping until we find out who ordered the parts.
"Your Name" - "Your Port"
13014 N.E. 249th Street
Battle Ground, WA 98604
****this is the difficult part where you actually put your own name and your port here - do not send me a package that says "Your Name - "Your Port" - you will delay the receipt of your goods and you wouldn't believe how many people get this part of it wrong!***
Please request that your supplier provide you with insurance and package tracking. USAtoAUS is not responsible for packages that do not arrive at our
depot, lost, stolen, broken or mislabeled items. Our warehouse does not have the time to check on individual packages that arrive at our depot. If you want to know if your package arrived, check your tracking information.
Once your item is on its way to our warehouse, please send me an email so that I can inform the warehouse that you have incoming packages. We are not responsible for items that you send to us without informing us about them ahead of time. Do not send parts to our warehouse without letting us know about it first.
When your parts are due to arrive in Australia, we will send you an invoice which you can pay direct deposit into our ANZ account or with Paypal. If you choose Paypal there will be a 5% surcharge.
After a container is booked, there is between 6 - 8 weeks travel time before it arrives in Australia. We have regular containers to Australia so your wait shouldn't be too long. We provide the best shipping rate for parts however we do not run the US government, the Australian government and the shipping company does not let me drive the boat. International shipping is a complicated process that has many different entities involved. Your parts will arrive in Australia safely however it will not be a quick process. If you require a part quickly, you should choose air mail.
Please keep this email handy for future reference.
Please feel free to contact me if you have any other questions and I will answer them promptly.
Thats one side of a story. Obviously a unhappy customer blowing off on the internet. Any shipment form any country organised over the net comes with risk. Montana exports have been sending vehicles from the States to Aus for years and have a good reputation. I do my homework before I trust any one with my shipments and he came highly recommend as did USAtoAUS.
Agreed, it is one side of the story, and quite a well documented and detailed story taken from quite a well documented web-site.
It seems very plausible, up to date (reported Nov 2011, last post 28/04,2012), and is not refuted.
There are some posts of support e.g. years of history of plenty of shipments with no problem.
Like insurance, it's the case of the exception NOT proving the rule.
The LA Trade Practise Dept is 'allegedly' now on the case so we might see some sort of independent explanation.
In the meantime I'll be extra careful!
MODS: Hutch,ICboots,plenum inserts,IH uppies,G2WW,HPx,AIH delete,EBPV delete,hi flow outlet,CCV mod,OCR,Zoodad,6637,4" TB exhaust,JW VB,coolant filter,FRx,'05 HD lights with switch bypass relays,B20 ready fuel system(3 filters).Stratos truck seats,rear head rests,LED running lights, 285-75-16s. Gauges:EGTx2,Boost,Trans temp,Fuel pressure,Eng oil temp, Coolant temp, Edge CS, PHP tuner
NOT done: big oil, big brakes, big turbo. Next Mods? None - I'm done!
Australia: where Mechanics use spanners & Plumbers use wrenches
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