Customer Satisfaction program 12B33 - Ford Truck Enthusiasts Forums



6.7L Power Stroke Diesel 2011-current Ford Powerstroke 6.7 L turbo diesel engine

Customer Satisfaction program 12B33

Reply
 
 
 
LinkBack Thread Tools Search this Thread
  #1  
Old 04-27-2012, 09:53 PM
OPTITRADER66 OPTITRADER66 is offline
Freshman User
Thread Starter
 
Join Date: Jul 2007
Posts: 25
OPTITRADER66 is starting off with a positive reputation.
Customer Satisfaction program 12B33

I recieved a letter today on my 2011 f-350 superduty

Customer satisfaction program12B33.
letter states,
On your vehicle, the Nitrogen Oxide [nox] sensor in the exhaust system may become inoperative and cause the check engine light to turn on. If the nox sensor is inoperative,engine power may be reduced under some conditions.
Then it states that they will reprogram the pcm and nox module and if necessary replace nox sensor free of charge until April 30,2013.
Just wondering if anyone else recieved this letter.
Reply With Quote
  #2  
Old 04-27-2012, 10:09 PM
sdetweil's Avatar
sdetweil sdetweil is offline
Post Fiend
 
Join Date: Nov 2000
Location: Liberty Hill, tx
Posts: 11,036
sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.sdetweil has a spectacular reputation.
Quote:
Originally Posted by OPTITRADER66 View Post
I recieved a letter today on my 2011 f-350 superduty

Customer satisfaction program12B33.
letter states,
On your vehicle, the Nitrogen Oxide [nox] sensor in the exhaust system may become inoperative and cause the check engine light to turn on. If the nox sensor is inoperative,engine power may be reduced under some conditions.
Then it states that they will reprogram the pcm and nox module and if necessary replace nox sensor free of charge until April 30,2013.
Just wondering if anyone else recieved this letter.
Also received one.

Sam
Reply With Quote
  #3  
Old 04-27-2012, 10:11 PM
sandyc sandyc is offline
Senior User
 
Join Date: Mar 2010
Location: South Texas
Posts: 229
sandyc is starting off with a positive reputation.
I received the same letter today. Have no idea what it means. Guess I'll call my dealer next week and find out. My truck runs perfect and always has.
Reply With Quote
  #4  
Old 04-28-2012, 12:50 AM
Fontana Fontana is offline
Senior User
 
Join Date: Jul 2011
Location: Stafford Virginia
Posts: 423
Fontana is gaining momentum as a positive member of FTE.Fontana is gaining momentum as a positive member of FTE.
I just got it too! See PCM post
Reply With Quote
  #5  
Old 04-28-2012, 12:54 AM
hschiro's Avatar
hschiro hschiro is offline
Senior User
 
Join Date: Jul 2005
Location: California
Posts: 337
hschiro is starting off with a positive reputation.
I just received one today in the mail. I have read a lot of people on this site having nox sensor problems / replacements so I think I will get it done soon. Must be a fairly common or a bigger problem than we may know if they are sending out all these letters IMO.
Reply With Quote
  #6  
Old 04-28-2012, 01:57 AM
kper05's Avatar
kper05 kper05 is offline
Post Fiend
 
Join Date: Jan 2010
Location: AL
Posts: 5,335
kper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant futurekper05 has a brilliant future
Received mine also.
Dealer had sent me their own notice a week or two ago.
Reply With Quote
  #7  
Old 04-28-2012, 05:27 AM
Nipperdog's Avatar
Nipperdog Nipperdog is offline
Elder User
 
Join Date: Jun 2007
Location: The Sunshine State
Posts: 706
Nipperdog is gaining momentum as a positive member of FTE.
Got one of those today. It says that the procedure could take half a day to complete. It is due for a service in June so they can do the recall at the same time.
Reply With Quote
  #8  
Old 04-28-2012, 07:40 AM
KA9DAL's Avatar
KA9DAL KA9DAL is offline
New User
 
Join Date: Oct 2011
Location: Central Il
Posts: 5
KA9DAL is starting off with a positive reputation.
Got one also, mine is scheduled in next Fri for other things, so I will see if they can do it then.
Reply With Quote
  #9  
Old 04-28-2012, 08:26 AM
Big-Sarge's Avatar
Big-Sarge Big-Sarge is offline
Senior User
 
Join Date: Sep 2010
Posts: 294
Big-Sarge is gaining momentum as a positive member of FTE.Big-Sarge is gaining momentum as a positive member of FTE.
I got the same letter yesterday. I read a post on here by "M-Chan68" that said on one particular truck he worked on reprogramming the PCM to the latest calibration failed to fix the NOx sensor from tripping the CEL...and the end result was to replace the NOx module to finally repair the issue. My truck is schedule to go into the dealership this Friday, I am bringing a printout with "M-Chan68" comments and see what the mechanic says..I will post the outcome.
Reply With Quote
  #10  
Old 04-28-2012, 11:20 AM
_red rocket_'s Avatar
_red rocket_ _red rocket_ is offline
Senior User
 
Join Date: Aug 2007
Location: CO Front Range Mnts
Posts: 373
_red rocket_ is gaining momentum as a positive member of FTE._red rocket_ is gaining momentum as a positive member of FTE.
All of you who received this letter, I did too BTW, have you previously had your PCM updated that includes the new calibrations that also contains a change to where the lighting of the Water In Fuel indicator is now stored?

I have not got my truck's PCM updated to where the WIF indicator is now something retained in memory. Not trying to be too pessimistic on this...more so curious.
Reply With Quote
  #11  
Old 04-28-2012, 06:16 PM
RedBoat's Avatar
RedBoat RedBoat is offline
Rather Be Floatin
 
Join Date: Oct 2005
Location: Houston
Posts: 2,445
RedBoat is a splendid one to beholdRedBoat is a splendid one to beholdRedBoat is a splendid one to beholdRedBoat is a splendid one to beholdRedBoat is a splendid one to beholdRedBoat is a splendid one to beholdRedBoat is a splendid one to behold
Got mt letter today, it said the recasll is good untill April 2013. I am not having any problems yet so I think I will let yall get your updates first to see if there are any negatives before doing the update.
Opinions???
Reply With Quote
  #12  
Old 04-28-2012, 06:18 PM
rrthor rrthor is online now
Freshman User
 
Join Date: Nov 2010
Posts: 40
rrthor is starting off with a positive reputation.
I too received the same letter this Friday. I never had a check engine light come on. The truck is 2011 with a build date of 11/3/10 and the truck now has 11,000 miles on the odo. The only problem I have had is 2 shift flares between 4000 and 7000 miles and those were fixed with TSB 11-4-21 done on 7/22/11.
Reply With Quote
  #13  
Old 04-28-2012, 06:26 PM
smallcandle smallcandle is offline
Junior User
 
Join Date: Sep 2009
Location: Winfield KS
Posts: 78
smallcandle is starting off with a positive reputation.
Quote:
Originally Posted by RedBoat View Post
Got mt letter today, it said the recasll is good untill April 2013. I am not having any problems yet so I think I will let yall get your updates first to see if there are any negatives before doing the update.
Opinions???
Got the same letter today and I was thinking of holding off also. Curious to see the experiences of other members first.
Reply With Quote
  #14  
Old 04-29-2012, 12:07 AM
buckmasters's Avatar
buckmasters buckmasters is offline
Senior User
 
Join Date: Apr 2011
Location: Sugar Land, TX
Posts: 156
buckmasters is starting off with a positive reputation.
I got my letter today and am holding off for a while. I'm at 23K miles, no CEL's and no shifting issues. I guess my question is does this update just go after the NOx sensor issue or does it capture all of the other flashes as well? I have no desire to do any flashes if my truck is running fine.
Reply With Quote
  #15  
Old 04-29-2012, 12:28 AM
powerstroke72's Avatar
powerstroke72 powerstroke72 is offline
Super Moderator
 
Join Date: Oct 2005
Location: SW Virginia
Posts: 24,268
powerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputationpowerstroke72 has a superb reputation
I got mine today as well. I've got to get the truck in next week for some shifting issues so I'm going to ask the tech about it then.
Reply With Quote
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Customer Satisfaction Program 12B34 jim48 6.7L Power Stroke Diesel 18 06-20-2012 08:58 AM
Coolant Temp Sensor Failed! Maybe.. Mac Attack 6.7L Power Stroke Diesel 2 05-23-2012 02:56 PM
Stuck fuel Injection - Extended Warranty.. Mike-11 Expedition & Navigator 9 03-22-2010 12:26 PM
New reflash for all 6.4L Jakeman68 6.4L Power Stroke Diesel 30 10-22-2008 02:41 PM
FYI: Hybrid Customer Satisfaction Program "Recall" RichFEH06 Escape & Escape Hybrid 4 09-26-2007 06:44 AM


Go Back   Ford Truck Enthusiasts Forums >

Tags
12b33, 2011, customer, exhaust, f350, faulty, forf, nitrogen, number, oxide, program, recall, satisfaction, sensor, system

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Forum Jump


All times are GMT -5. The time now is 09:45 AM.


This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. FordŽ is a registered trademark of the Ford Motor Company.