I have had my oil changed at the Ford dealership in Billings--two times.
Both times they put in 14 qts. The book says 13 qts. including the filter.
Service manager at the Quick Lane says the book is wrong-Who is correct??
Is there a problem over filling the oil?

 

It takes 13 qts including the filter. Tell them to read.

 

Yeah, its 13. I tried a new dealer for an oil change just two days ago. I purposely didn't mention anything about anything......just dropped off the truck. I wanted to see for myself if they knew what they were doing. They added 13 quarts, said so right on the receipt and the dipstick reads right. They passed. LOL

 

Yes, 13 quarts for the 6.7L.
It still annoys me why dealers are assuming the 6.7L uses the same 15 quarts standard of the Navistar engines.
The use of VC8 coolant additive is almost as bad, when it's supposed to be VC12 coolant additive.

 

I honestly believe these folks have done forgot to READ!!!
With info just a click away.go figure.

 

Dealer told me that 15 qts. was the default on the billing program for a diesel oil change, not what was installed.
The tech that did the oil change was at lunch when I called to inquire about the 15 qts. When he returned from lunch he called me back stating he used 13 qts and checked the dipstick after filling. I have since kept an eye on it and it's NOT overfilled!
I'm saying you may not have 15 qts even though your bill states this.

 

If they are that lazy that they can't correct it when the put it in the system then I don't think I would want them working on my truck. I know it can be change even if it is the default, my receipt says 13.

 

The last dealer I went to put 13qts in charged me for 15qts, they put a gallon container half full in the bed of my truck. Figure that one out.

 

I guess some just push to see what they can get away with. If I wanted just oil I would have went to Walmart. Should have went back in and told them I have a return to make.

 

I have always been cautious with my two local dealerships. They have great mechanics and service writers, but I am suspect of the people they use for oil changes and tire rotations. I have had issues in the past with other vehicles where the oil level was wrong, one-time the oil didn't actually get changed, another time they forgot to change the oil filter, etc. Since these experiences I just change the oil and do all the maintenance myself. No one else will take the time and effort that I will with my truck!

 

From what I have read, the 6.7 holds 13-15 quarts...Depending on which dealership does the oil changes!

 

There have been discussions here about how much oil it takes to be at the correct fill on the dipstick. Some people have said it actually takes 14 quarts to show the correct fill level. I will be the first to admit that this vehicle is the hardest one I have ever had to read the dipstick. I have only had mine serviced once at the dealers (the first one free ) and they put in 14 quarts. I have the cable dipstick and it doesn't show much difference between 13 qt fill and 14 qt fill. I just fill my truck to the point in between full and low on the dipstick.

 

I'll 2nd the notion that the dipstick is hard to read. I pour in 13 quarts and close the hood.

 

I put in 13 qts in my truck for its first oil change and it doesn't read all of the way full on the dipstick. I don't plan to put any more in since I did put in 13 quarts and that's what the book says.

 

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