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brcrk · #1 (**permalink**) 11-09-2011, 08:11 AM

I am having trouble with my email. I have "instant email notification" turned on in the "user CP" panel but for the last 3 days I havent received the first email? Is there something wrong on your side that you know of? I know my email address is right and working. Is this something you could check out?

Many Thanks

Tim

Archion · #2 (**permalink**) 11-09-2011, 09:34 AM

You should probably have put this down in site issues... They have a trouble ticket system in place.

glruff · #3 (**permalink**) 11-09-2011, 10:40 AM

Moved for you Tim.

No to answer your question, I have not had any problems receiving email notices from FTE recently nor have we received and reports from users.

I did however have the problem you described, about two weeks ago. The issue was that because of the way FTE sends out the notices, my ISP, Comcast, had BLOCKED everything coming from FTE.

The problem was resolved when I contacted Comcast and asked that the block be removed.

Can you do this with your internet service provider and report back to us?

brcrk · #4 (**permalink**) 11-09-2011, 11:20 AM

Quote:

Originally Posted by glruff

Moved for you Tim.

No to answer your question, I have not had any problems receiving email notices from FTE recently nor have we received and reports from users.

I did however have the problem you described, about two weeks ago. The issue was that because of the way FTE sends out the notices, my ISP, Comcast, had BLOCKED everything coming from FTE.

The problem was resolved when I contacted Comcast and asked that the block be removed.

Can you do this with your internet service provider and report back to us?

Sure!!

What exactly should I ask? "Is there a block on Ford Truck Enthusiasts website"? Something like that?

Thanks

Tim

brcrk · #5 (**permalink**) 11-09-2011, 11:21 AM

Quote:

Originally Posted by Archion

You should probably have put this down in site issues... They have a trouble ticket system in place.

Sorry bout that Matt, didnt know where to put it

glruff · #6 (**permalink**) 11-09-2011, 11:30 AM

Quote:

Originally Posted by brcrk

Sure!!

What exactly should I ask? "Is there a block on Ford Truck Enthusiasts website"? Something like that?

Thanks

Tim

Yes that should be your question. FYI the emails are sent by "info@ford-trucks.com"

If you need to provide the ip address of the email server, I will have to get that when I get home.

Ok I came home to look for the ip address of the mail server. This is the address Comcast had blocked: 98.158.195.146

Be sure to mention it when you speak to your ISP.

slowmans · #7 (**permalink**) 11-25-2011, 03:46 PM

I can't send or receive PM's....I have sent in 2 tickets and gotten no response, if I go int user cp I have no options for PM's at all......I posted a new thread asking for help in the 6.4 section and its now gone? It appears that something FISHY is going on? WTF?

IB Tim · #8 (**permalink**) 11-25-2011, 05:04 PM

YOU have gotten a response.... don't jump into other threads to try and strew things.

http://www.ford-trucks.com/forums/11...l#post11072258

slowmans · #9 (**permalink**) 11-25-2011, 06:02 PM

Quote:

Originally Posted by IB Tim

YOU have gotten a response.... don't jump into other threads to try and strew things.

http://www.ford-trucks.com/forums/11...l#post11072258

I was simply trying to reach out to someone to find out why.....I read your link and I SERIOUSLY don't understand it was extremely vague?

IB Tim · #10 (**permalink**) 11-27-2011, 04:02 PM

Shawn when it happened you where completely informed....