DVD stuck in factory DVD player

[heathern]

HELP! My son accidently stuck 2 dvd's in the player 1 has come out the other is stuck. Took it to dealer and they said the whole dvd player needs to be replaced. They cannot get the dvd out without damaging the player further. Any suggestions for getting the DVD out in hopes that it will work again before spending $880.00 on new unit? Thanks! heathern

[cstanley44]

A buddy of mine has a Cadillac SRX, and his son did the same thing...
He too did not fix it because of the cost.
Then one day He took it apart. took the DVD out and saw a plastic washer/gromit that looked out of place, likely moved by the second DVD, it was a quick and easy fix and the kids are happy again

I say take it apart, nothing to loose.

[SickPup404]

A text paste from the shop manual from a 2007 - hope it helps!

Removal

NOTE: Programmable module installation (PMI) only needs to be carried out if the DVD player is being replaced.

1. Upload the DVD player configuration to the scan tool. For additional information, refer to Section 418-01.
2. NOTE: Open the DVD player display.
   Remove the 4 screws.
3. Remove the DVD player.

• Pull down on the sides of the DVD player to disengage the clips from the bracket.
• Using a suitable tool, push the rear most U-hook forward and release the U-hooks.
• Hang the DVD player on the J-hooks and disconnect the electrical connector.
• Remove the DVD player from the J-hooks.

Installation

1. Hang the DVD player on the J-hooks.
2. Connect the electrical connector.
3. Remove the DVD player from the J-hooks.
4. NOTE: Tilt the DVD player, as necessary, to align it correctly.
   Align the left side guide pin with the left side locating hole.
5. Lift up the right side of the DVD player and engage the U-hooks.
6. Install the 4 screws.
7. Push on the left and right sides of the DVD player to engage the clips.
8. Download the DVD player configuration from the scan tool. For additional information, refer to Section 418-01.