Shop didn't use Mercon fluids - Is this a problem?
#1
Shop didn't use Mercon fluids - Is this a problem?
I recently bought my Excursion used, and wasn't sure what the last owner had been doing on the maintenance, so I decided to just take it to a transmission shop and have them change out everything: transmission flush, front and rear differential, transfer case, brake fluid, and power steering. I know, I know...I should have just done the job myself in my driveway. I just don't have time this month, so decided to "out source."
When I dropped off the vehicle, I "thought" we had an understanding that Motorcraft Mercon SP would be used for the tranny and Mercon ATF for the power steering and transfer case. But when I picked it up, I found out this was not so. They used Magnum Uni-Tran in the tranny, transfer case, and Pyroil for the power steering.
I basically said "WTF?--we talked about Mercon ATF and SP." The guy at the shop said "don't worry, we do tons of Ford Super Duties and use this stuff all the time with no complaints."
So my question is, am I going to have a problem since the recommended Mercon SP and ATF weren't used? I don't have enough experience with the fluids to know if any of this is going to bite me in the *** later on.
When I dropped off the vehicle, I "thought" we had an understanding that Motorcraft Mercon SP would be used for the tranny and Mercon ATF for the power steering and transfer case. But when I picked it up, I found out this was not so. They used Magnum Uni-Tran in the tranny, transfer case, and Pyroil for the power steering.
I basically said "WTF?--we talked about Mercon ATF and SP." The guy at the shop said "don't worry, we do tons of Ford Super Duties and use this stuff all the time with no complaints."
So my question is, am I going to have a problem since the recommended Mercon SP and ATF weren't used? I don't have enough experience with the fluids to know if any of this is going to bite me in the *** later on.
#2
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#5
Um, okay. And another way to find out is if anybody else here has had experience with multi-ATF fluids in their trucks.
I am willing to go back to get a written statement about their fluid's SP equivalency, but if/when I need to press the issue with the shop, where can I find documentation stating that the truck's components WILL be damaged unless the SP (or "SP-like") fluids are used? I would need something like this to keep the owner from telling me to pound sand.
I am willing to go back to get a written statement about their fluid's SP equivalency, but if/when I need to press the issue with the shop, where can I find documentation stating that the truck's components WILL be damaged unless the SP (or "SP-like") fluids are used? I would need something like this to keep the owner from telling me to pound sand.
#6
I would be inclined to ask them if they would be willing to back up their words in writing and be willing to pay for any repairs caused by using the wrong fluid, if they are not I would push the issue that you did not agree to the generic multi fit fluid, and that Motorcraft was specifically agreed upon and it should therefore be changed.
On another note I know a user on here DSMMH uses royal purple ATF which is not Ford compliant for our trucks and has had no problems.
On another note I know a user on here DSMMH uses royal purple ATF which is not Ford compliant for our trucks and has had no problems.
#7
Unitran® Fluid, Unitran® HD USDA H2
Unitran Fluid is a new-generation, premium hydraulic transmission fluid that meets or exceeds the requirements for farm and industrial tractor power train fluid. It is compatible with all of the known brands of universal tractor fluid so it can be used to top off fluids in service. Over 200,000 hours of field tests have shown that JAX Unitran exceeds OEM’s standards for wear, chatter, brake capacity, PTO performance and filterability.
I've never heard of this specific tranny fluid and can't find jack about what tests it's undergone but it does have the typical zinc phosphate FM junk in it. I dunno, barring some proof of what tests it's undergone, I'd be leaning towards swapping it out for peace of mind. It's really shetty that they did that unless they didn't specifically say they weren't going to use Mercon.
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#9
Have them show you a bottle of it where it states the fluid meets the Mercon SP or LV standard, or is at least compatible.
But to me that isn't the issue. You had a verbal understanding with this guy at the shop and he flat out did something different? Are you kidding me? Normally, I am nice and would only ask for a refund for the trans work. But when I am taken advantage of in this manner, I would demand a 100% refund.
This is a classic 'bait and switch'. Telling you that they would use Mercon fluids ($$$) and replacing them with the house brand ($). I would be back at that shop demanding my money back. You just don't do that to people.
But to me that isn't the issue. You had a verbal understanding with this guy at the shop and he flat out did something different? Are you kidding me? Normally, I am nice and would only ask for a refund for the trans work. But when I am taken advantage of in this manner, I would demand a 100% refund.
This is a classic 'bait and switch'. Telling you that they would use Mercon fluids ($$$) and replacing them with the house brand ($). I would be back at that shop demanding my money back. You just don't do that to people.
#10
#11
I'd be the same way, ESPECIALLY after the OP specifically discussed using Mercon fluids. I'd also be willing to bet there was no discussion of the use of KY either.
#14
Bingo, I don't let anyone touch my truck unless it's absolutley necessary. I know what you mean by not having time to do things. Sometimes you just gotta do certain things yourself or let the dealer do them to save yourself a headache.
#15