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I called them this morning after having a spring clamp break last night on my Trifecta Tonneau Cover. The date code on the cover says it's from 2006. The Customer Service Rep (Matt) is sending me a replacement "For the price of ... on the house"!!!
Couldn't be happier with the level of product support and customer service!
A++
__________________ Aaron 2001 - 7.3 - 4x4 - Auto - CCSB - Lariat
Gen3 G27 visit my garagefor specs - direct email: grecoaaron@hotmail
I bought the cover used almost 3 years ago.
I'm sure the clamp is similiar to what is used on their current product. So whether it's an older clamp still used, or a newer clamp that still works on the older product - I'm happy to have Extang back their products up.
__________________ Aaron 2001 - 7.3 - 4x4 - Auto - CCSB - Lariat
Gen3 G27 visit my garagefor specs - direct email: grecoaaron@hotmail
I just installed the Extang Full Tilt on my truck and love it. Years ago, I had an Extang on my 99 Ranger. It held up very well. Very good products and good customer service make all the difference in the world.
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2011 F-250 Lariat, CC, SB, FX4, 6.7L Power Stroke "The Mistress"
2008 Jayco Jay Flight G2 29FBS "No Worries"
Member, FTE North Carolina Chapter
Yeah i have the R/T on my 96, after 4 years the vinal cover was comming apart, i never turned in the Warranty card, i called then he asked for the date code, then he said i am sending you another one at no charge
I have an R\T on my '06 that was purchased in '06. The same thing happened....the vinyl cover was coming apart and the velcro was not sticking in spots. I spoke to Todd @ customer service and he told me to take pics and send them to him. I did that and he replied that they would warranty the product at no charge. I just had to CUT the date code out of the cover and mail it in. A week later a brandy new cover and velcro arrived at my door. Great customer service!
Great Michigan company, heard good reports and they are just down the road. Bought an Extang Trifecta for my new truck. Could not have been easier to install and it looks GREAT. Now able to haul stuff bin the bed without people seeing or stuff blowing out. A++++++
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George
2011 Ford F350 Lariat, 4x4, 6.7 PSD, SRW, CC, Short Box, Reese 16K slider
2009 VW Jetta TDI
2006 Golfstream Sedona, 34', 5th Wheel, Reese Sidewinder pin box
My dad has had Extang Full Tilt on his 92 F150 for years now, my brother oddly enough is working for a website(truckxl.com) that sell them now which is kinda cool and went with one for his truck I believe. I will be looking into one for my truck when I get it that is for sure. Great quality fro everything I have ever seen.
I had a minor problem with the center panel on my solid fold. I called customer service and they took care of it right away. Thank you very much Extang.
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