I hired in at local Ford dealer back in 1971 after returning form Vietnam. It was the most customer aware dealer I've seen. They had an employee--his only job was customer relations. When there was a problem--he talked to everyone involved, the customer, the service manager, and the tech the job was assigned to. Many times, things were handled a company expense, but most times they found ways to warranty it. In about 1978 the dealership was sold to a man who was a former service rep for GM----the place went HELL after that. He never got his bad habits at Ford, because he'd always been a GM rep that decided their warranty issues. I quit the place in 1981 and moved on---drove a Ford ever since.
Wow, this is a blast from the past. Keep fighting jpdrev. I won and time healed the wounds enough from the fight that I now am two years into the ownership of my subsequent Ford...albeit without the chrome package...
I tried and tried. Kyle told me that there is NO ONE above him that is a "customer resource." In other words, he was the final say in running boards. I wasn't allowed to talk to his boss or the warranty department as they aren't available to the public. Who else can I debate on this? Very frustrating...
It's time to get creative... One can get in touch with some of these higher up the food chain folks, but it requires a little trickery. I feel your pain, and I've been there...
Case in point:
Few years ago I had a parked vehicle totaled by dump truck. Their insurance wanted to settle quick, and for next to nothing. Had several days with several calls to the adjuster, agent, and their supervisors with no luck... After some research on the web, I got a number for the Insurance carriers corporate office... with the CEO's office number. (This insurance company sponsors a pro golf tour)... I called the number, got his personal admin. assistant and told her my name and I was calling about the United States Golf Association... Of course, she thought I was calling about the pro golf tour and put me right though to the CEO. Once I got him(the CEO) on the phone, I made some small talk about the golf tour, then dropped the bomb about my insurance problem with his company... Gave him names and numbers involved, and he assured me he would get to the bottom of the problem...
Needless to say, I talked to the adjuster again in a few hours... and boy did he change his tune. Got everything I wanted and all was well... The CEO's office even called with a follow up.
Am I odd in that I always go "Hmmmm..." when complaints are accompanied by a post count of 1 and an undefinable user name ....
I mean, if I were having an issue I would be going everywhere to look for resolution, but where have you been all your vehicles life ?!?
this internet age has "Carmen from cardholder services" calling every day and other surprises that make you wonder, doesn't it ?
People are much more opposed to fur than leather because it's much easier to harass rich women than motorcycle gangs.
13 F350 Platinum 6.7 CCSB being chased by 14 Redwood 38GK 5er,
13 Explorer Sport 3.5 Twin Turbo 365 hp Ecoboost.
all gone:12 MVP Destiny 355RE 5er,12 F250 6.7 CCSB Grey Metallic Lariat w/ Ultimate Pkg,05 Ex 4x4 6L,03 Ex 4x4 6L,02 Ex 4x2 7.3L
That's why dealers are ever so important in your buying decision. A good dealer will always have your back and make sure things are right. The dealer I use has always been more than fair with me and I always make sure I return the treatment to them when I buy my next vehicle from them. Even if they are a little more money than a dealer down the road I don't complain because when I need them to help me they bend over backwards to do just that. Ford has always been and always will be in my driveway. Running boards are cheap compared to engines like in my buddies GM that they wouldn't warranty! Sorry to hear about your troubles
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