Go Back   Ford Truck Enthusiasts Forums > Newer Light Duty Trucks > 2007+ Expedition & Navigator
Sign in using an external account
Register Forgot Password?


2007+ Expedition & Navigator 2007, 2008, 2009 and 2010 Ford Expedition and Lincoln Navigator

Welcome to Ford-Trucks Forums!
Welcome to Ford-Trucks.com.

You are currently viewing our forums as a guest, which gives you limited access to view most discussions and access our other features. By joining our community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join the Ford-Trucks Forums community today!





 
Reply
 
LinkBack Thread Tools Search this Thread
  #1 (permalink)  
Old 03-23-2011, 08:51 AM
joiseystud joiseystud is offline
Junior User
 
Join Date: Jan 2011
Posts: 91
joiseystud is starting off with a positive reputation.
Ford dealer wont give loaner

One of my local ford dealers wont give me a free loaner. My Premium ESP definately covers rental reimbursement. The dealer says they will only give a car to people who bought their for at this specific dealer. Even though I bought my Ford elsewhere this location is the most convienent to my house and I planned to do my service there. I wont be going there after this though.

I dont think this is ok per the franchise agreement with Ford. Dont dealers have an obligation to honor the Ford ESP terms?
Reply With Quote
  #2 (permalink)  
Old 03-23-2011, 12:21 PM
MCDavis's Avatar
MCDavis MCDavis is offline
Whachuwant?
 
Join Date: Sep 2010
Location: Capital of the CSA
Posts: 9,721
MCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputationMCDavis has a superb reputation
Rental car reimbursement and a loaner are two totally different things.
The loaner is a convenient, courteous, offer that only some dealerships will do.

The rental car reimbursement is for instances similar to when you're out of your vehicles for days/weeks at a time due to repair work or an accident. This means you physically get a rental yourself, you file the claim with the ESP provider, and they eventually cut you some sort of funds in return.
__________________
Chandler
Official Slackmaster #24
Reply With Quote
  #3 (permalink)  
Old 03-23-2011, 12:32 PM
joiseystud joiseystud is offline
Junior User
 
Join Date: Jan 2011
Posts: 91
joiseystud is starting off with a positive reputation.
Got it. Thanks. In any case I will never use Freehold Ford's(Freehold, NJ) service department because of that policy. I will also never buy a car at Freehold Ford because of that Policy.

I called All American Ford in Old Bridge (only 10 min further away from me) and they were way nicer and said absolutely they will extend a loaner during the repairs. They will also be first choice when I go to buy a new F150 Ecoboost.
Reply With Quote
  #4 (permalink)  
Old 03-23-2011, 12:55 PM
berry1234's Avatar
berry1234 berry1234 is offline
Postmaster
 
Join Date: Mar 2001
Posts: 4,008
berry1234 is gaining momentum as a positive member of FTE.
Quote:
Originally Posted by joiseystud View Post
One of my local ford dealers wont give me a free loaner. My Premium ESP definately covers rental reimbursement. The dealer says they will only give a car to people who bought their for at this specific dealer. Even though I bought my Ford elsewhere this location is the most convienent to my house and I planned to do my service there. I wont be going there after this though.

I dont think this is ok per the franchise agreement with Ford. Dont dealers have an obligation to honor the Ford ESP terms?
As the other person said, loaners are not required.

If your dealer won't facilitate your free rental according to your ESP then find a new dealer. They get reimbursed by Ford when you have this option on your extended warranty. I upgraded mine to be first day rental for any reason, service or repair. Make sure you told them you don't want a loaner, you want your free rental car and show them your ESP contract.
__________________
1978 F250 Lariat 4x2
2008 Expedition Eddie Bauer 4x2


Reply With Quote
  #5 (permalink)  
Old 03-23-2011, 04:21 PM
kennisonxgs kennisonxgs is offline
Junior User
 
Join Date: Oct 2008
Location: CA
Posts: 90
kennisonxgs is starting off with a positive reputation.
Your ESP may limit the free rental for overnight repairs only, so you may want to check that.
Reply With Quote
  #6 (permalink)  
Old 03-23-2011, 05:20 PM
BIGKEN's Avatar
BIGKEN BIGKEN is offline
So Little To Say!!!
 
Join Date: May 2007
Location: Greenfield, MA
Posts: 59,415
BIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputationBIGKEN has a superb reputation
As has been said...rentals are available for covered repairs that require the vehicle to be out of service overnight. There is also a maximum per day that will be covered.
__________________
Member of the Massachusetts Chapter and Number One Winter Hater!!!


RIP...Hannah...affectionately known as Cujo...7/7/00-8/9/14.
Reply With Quote
  #7 (permalink)  
Old 03-23-2011, 06:07 PM
berry1234's Avatar
berry1234 berry1234 is offline
Postmaster
 
Join Date: Mar 2001
Posts: 4,008
berry1234 is gaining momentum as a positive member of FTE.
Quote:
Originally Posted by BIGKEN View Post
As has been said...rentals are available for covered repairs that require the vehicle to be out of service overnight. There is also a maximum per day that will be covered.
Unless you have the upgraded 1st day rental like I do.
__________________
1978 F250 Lariat 4x2
2008 Expedition Eddie Bauer 4x2


Reply With Quote
  #8 (permalink)  
Old 03-23-2011, 06:49 PM
joiseystud joiseystud is offline
Junior User
 
Join Date: Jan 2011
Posts: 91
joiseystud is starting off with a positive reputation.
Whatever. Its a common courtesy that I have had with every car I have ever owned. Even a Hyundai has that service. If this dealer is willing to do it for ONLY people that bought their car there, then screw them. To me its two different things. Their decision will cost them in future sales from me as well as future service. That decision ASSURES I will not buy from them. To me its bad business.
Reply With Quote
  #9 (permalink)  
Old 03-23-2011, 06:58 PM
berry1234's Avatar
berry1234 berry1234 is offline
Postmaster
 
Join Date: Mar 2001
Posts: 4,008
berry1234 is gaining momentum as a positive member of FTE.
Quote:
Originally Posted by joiseystud View Post
Whatever. Its a common courtesy that I have had with every car I have ever owned. Even a Hyundai has that service. If this dealer is willing to do it for ONLY people that bought their car there, then screw them. To me its two different things. Their decision will cost them in future sales from me as well as future service. That decision ASSURES I will not buy from them. To me its bad business.
Of course its bad business. Where do I begin on the list of bad business practices by Ford or their dealerships?
__________________
1978 F250 Lariat 4x2
2008 Expedition Eddie Bauer 4x2


Reply With Quote
  #10 (permalink)  
Old 03-23-2011, 07:02 PM
joiseystud joiseystud is offline
Junior User
 
Join Date: Jan 2011
Posts: 91
joiseystud is starting off with a positive reputation.
Well I found one that is customer service first. All American Ford in Old Bridge has my loyalty based upon my experience with them today. It was like dealing with polar opposites on the customer service scale.
Reply With Quote
Old 03-23-2011, 07:02 PM
Reply

Go Back   Ford Truck Enthusiasts Forums > Newer Light Duty Trucks > 2007+ Expedition & Navigator

Tags
accident, car, courtesy, dealer, dealership, dealerships, esp, ford, free, give, loan, loaner, loners, reimbursement, rental, wont

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On
Forum Jump



All times are GMT -5. The time now is 01:11 PM.


Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Advertising - Terms of Use - Privacy Statement - Jobs
This forum is owned and operated by Internet Brands, Inc., a Delaware corporation. It is not authorized or endorsed by the Ford Motor Company and is not affiliated with the Ford Motor Company or its related companies in any way. FordŽ is a registered trademark of the Ford Motor Company.

vbulletin Admin Backup