warranty for IWE system/auto hubs
#1
01-17-2011, 05:58 AM
warranty for IWE system/auto hubs
Hi Folks, Anyone had any luck getting Ford to cover IWE parts under the ford powertrain warranty? I was told the parts aren't covered even though powertrain warranty lists auto locking hubs which on a 2007 consist of IWE system...Any comments would be appreciated
#2
01-17-2011, 07:03 PM
#3
01-18-2011, 02:45 AM
Lead Driver
Why wouldn't the IWEs be covered? Here's a quote from the 2007 Ford Warranty Guide as came with my 2007. Bottom page 10 and top of page 11:
IWEs are the same as locking hubs and rings on these trucks.
Don't you have the book?
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
the Engine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, electronic engine control unit, engine mounts, flywheel,
injection pump, manifold (exhaust and intake), manifold bolts, oil
pan, oil pump, seals and gaskets, thermostat, thermostat housing, timing
chain cover, timing chain (gears or belt), turbocharger/supercharger unit,
valve covers, water pump; Transmission: all internal parts, clutch cover,
seals and gaskets, torque converter, transfer case (including all internal
parts), transmission case, transmission mounts; Front-Wheel Drive:
axle shafts, bearings (front and rear), center support bearing, drive
shafts, final drive housing (including all internal parts), hubs-automatic
front locking (four-wheel drive), locking rings (four-wheel drive), seals
and gaskets, universal and constant velocity joints; Rear-Wheel Drive:
axle shafts, bearings (front and rear), center support bearing, drive axle
housing (including all internal parts), drive shaft, propeller shafts, retainers,
supports, seals and gaskets, universal and constant velocity joints.
60,000 miles, whichever occurs first. The extended coverage applies to
the Engine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, electronic engine control unit, engine mounts, flywheel,
injection pump, manifold (exhaust and intake), manifold bolts, oil
pan, oil pump, seals and gaskets, thermostat, thermostat housing, timing
chain cover, timing chain (gears or belt), turbocharger/supercharger unit,
valve covers, water pump; Transmission: all internal parts, clutch cover,
seals and gaskets, torque converter, transfer case (including all internal
parts), transmission case, transmission mounts; Front-Wheel Drive:
axle shafts, bearings (front and rear), center support bearing, drive
shafts, final drive housing (including all internal parts), hubs-automatic
front locking (four-wheel drive), locking rings (four-wheel drive), seals
and gaskets, universal and constant velocity joints; Rear-Wheel Drive:
axle shafts, bearings (front and rear), center support bearing, drive axle
housing (including all internal parts), drive shaft, propeller shafts, retainers,
supports, seals and gaskets, universal and constant velocity joints.
Don't you have the book?
#6
01-20-2011, 10:18 PM
Lead Driver
From the 2007 Warranty Guide 5th printing: unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship
Center.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Owner Support - Ford
That's where I'ld start.
#7
01-22-2011, 04:35 PM
On my 07, both solenoids, and IWE's have been replaced. One side was done at around 15,000 miles and the other done less than 200 more. They decided to engage while towing at highway speeds. From what they told me the splines then get striped out. Both covered under warranty. I now have 22,000. One is acting up again, they said they will fix at my next service. I think I would look into a different dealer, and contact ford.
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#8
01-22-2011, 06:46 PM
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On my 07, both solenoids, and IWE's have been replaced. One side was done at around 15,000 miles and the other done less than 200 more. They decided to engage while towing at highway speeds. From what they told me the splines then get striped out. Both covered under warranty. I now have 22,000. One is acting up again, they said they will fix at my next service. I think I would look into a different dealer, and contact ford.
I would suggest that you spend some time with XJCamaro's write up on the IWE system so that you have your guns loaded when discussing the problem with your service writer.
https://www.ford-trucks.com/forums/8...then-some.html
#9
01-22-2011, 09:55 PM
I'm gonna have to look into this a bit more, now that you say it. They did tell me the were spring applied vaccum released, so it would make sense that there is a vaccum leak. I just kinda blew it off and didnt pay much attention. Guess I gotta look after these a little better. What would cause it randomly to grind the IWE while driving every so often. No specific time or milelage??
#10
01-22-2011, 11:01 PM
Lead Driver
A small vacum leak bleading off engine vacum will do it, under power like pulling a hill or taking of from stop the engine vacum drops anyway. There is a vacum tank, but if a leak is bleeding the system it may be that the vacum generated is just barely enough to cover the leak under light load or coast.
Loose tubing someplace, tear or crack, old style vacum solenoid on firewall having let water in and water frozen in line blocking vacum to IWE?
Loose tubing someplace, tear or crack, old style vacum solenoid on firewall having let water in and water frozen in line blocking vacum to IWE?
#11
01-23-2011, 04:49 AM
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I'm gonna have to look into this a bit more, now that you say it. They did tell me the were spring applied vaccum released, so it would make sense that there is a vaccum leak. I just kinda blew it off and didnt pay much attention. Guess I gotta look after these a little better. What would cause it randomly to grind the IWE while driving every so often. No specific time or milelage??
https://www.ford-trucks.com/forums/8...then-some.html
Better yet, since you are under warranty and you dealer is willing to work with you, take them a copy of the diagnostics and let them do it. Based on your original post, they could use the information.
If you diy, note this, I have found the weakest links to be the check valves. They tend to get a lot of crud in them which causes them not to hold the vacuum,, especially under a load. Don't rule out the possibility of a leak on one of the actuator diaphrams.
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