After dealing with the call center I was finally assigned an escallated customer service rep. Mark Johnson is his name and he has been a stand up guy and has been awsome with communication. Yet Mark has not been able to help Ford is sticking to their guns.
I wish I could upload pics of the engine and my truck!
This whole thing has been going on for 2 months now and the dealer and Ford wants me to pay for the replacement engine.
Everyones support has givin me the energy to fight another day on this thing. I've got a voicemail from the service manager of the dealer admitting that his guy put 10,000 on my oil change interval sticker. His comment to that problem was "sorry for the inconvenience".
Update: Buy the way it looks like you might be the FNG if you don't think you could melt down the pistons in your Truck!
To post pics, load them to photo bucket.com, them link to them from here. Fte sets 25 posts before you can do anything useful here.
The loud bang could have been anything, especially when shifting into 4wd while moving.
The dealer story you've told us makes it sound like you had a runaway engine (rpm's at redline when foot off the go pedal) but you're saying that didn't happen. If the engine didn't run away, then nothing being sucked up by the intake from the CAC or CCV is going to melt any pistons.
Follow Adrain's suggestions of who to talk to next or what to say to the service center.
I've got run around by all Ford levels when dealer drop the air filter clamp into my turbo passages. Fortunately I was able to fix turbo myself with low cost.
The run away story reminds me the Detroit 8V71 I do have in my motorhome. The diesel engine is 2-cycle but has similar design with injectors under the valve covers.
The situation never happened to me, but those Detroits are know for running away, so I do have a switch on dashboard with a cover like military missile do have on their switches. The switch releases a big flapper that completely close the intake shutting the engine off till you go back there (it is diesel pusher) and reset the flap manualy.
Maybe Ford should follow the old design?
I didn't start running away for at least a mile (pretty much when I got to a place where I could pull over).
Originally Posted by F350-6
The dealer story you've told us makes it sound like you had a runaway engine (rpm's at redline when foot off the go pedal) but you're saying that didn't happen.
Huh? I think he is saying it did runaway.
The runaway may have been in progress already, but you didn't really hear it until you unloaded the engine.
Do you know if the crankcase was flooded? Did you actually check the oil level before turning it over to Ford? How long since the last time you checked the oil level? I believe the owners manual instructs you to check oil level each time you refuel. I don't think anyone could reasonably blame you if you didn't do that, but the instruction is there.
Without knowing the OP's driving habits it's difficult to say which was technically the correct schedule.
I agree with Cheezit, and I always changed my 6.4L oil at 5,000 miles regardless. But you should NOT have to be a member of FTE and read these threads to know that; what's said in the diesel supplement should be sufficient.
So if your driving truly wasn't severe service then I believe Ford should cover it.
This is not to say that I think they WILL cover it, as we've heard how Ford can blame the owner for lack of maintenance.
All you can do is protect yourself. Follow the severe service schedule, check your oil regularly, and prove that you took every reasonable precaution in the maintenance of the truck.
Sorry to hear about your luck, that's a tough pill to swallow.
So, if I understand this correctly, even if I use the truck for routine purposes, no significant towing, simply driving on vacations with a motorcycle in the back, I must use the "Severe" schedule and Ford will not accept a warranty issue if I have used the 10,000 mile schedule for oil changes? What would constitute "Normal" usage and qualify for this extended schedule? Seems to me that this vehicle will "make oil" regardless of driving practices and there should be no option other than the "Severe" option for servicing. I am referring to an F250 SD. Thanks.
Get the dpf delete the regen cycle is what makes the extra oil.
Even if you check the oil daily. As I understand it, because of the wire dipstick it's not always obvious that you're making oil, unless you know about the short stick method and know what you're looking for. And none of that is described in the Owner's Manual.