From: owner-small-list-digest ford-trucks.com (small-list-digest)
To: small-list-digest ford-trucks.com
Subject: small-list-digest V3 #257
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small-list-digest Monday, October 4 1999 Volume 03 : Number 257



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Ford Truck Enthusiasts - Ranger, Explorer, Bronco 2 and Aerostar
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In this issue:

RE: FTE Small - Ford Ranger Auto Transmission
RE: FTE Small - Ford Ranger Auto Transmission

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Date: Sun, 3 Oct 1999 10:35:10 -0500
From: Mike Harms
Subject: RE: FTE Small - Ford Ranger Auto Transmission

I would try below first and let them know you want to be put in touch with
the Ford Zone Representative for your area because your dealer has been
unwilling in assisting you with a issue on your Ford Truck.

Keep in mind that you will need to overcome some hesitance and people being
dismissive on Ford's part. Typically dealers are very willing to help their
customers. Thus when someone has to contact them directly they usually end
up dealing with someone with unrealistic expectations that a dealer has
given up on. This can make it a little tough at first to get them to listen
to your problem when there is a valid issue.

If You Live In The U.S, Contact:

1-800-392-3673 (FORD/MERCURY)
1-800-521-4140 (LINCOLN)
TDD for the Hearing Impaired: 1-800-232-5952

Ford Motor Company
Customer Assistance Center
P.O. Box 6248
Dearborn, MI 48126

Office Hours: 8 a.m. - 5 p.m. (Monday-Friday).


>Date: Fri, 01 Oct 1999 13:56:07 -0400
>From: David Cooley
>Subject: RE: FTE Small - Ford Ranger Auto Transmission

>At 12:13 PM 10/1/1999 -0500, you wrote:
>>Things affecting policy decisions: Will assisting this customer benefit
>the
>>situation, or is it a lost cause already? Does this customer accept their
>...
>My problem is they will not contact the zone rep, nor will they give me the

>rep's phone number or name. If they only paid for parts... Whoopee...
>$50.00 Labor is $250.00! I'll buy the part!
>===========================================================
>David Cooley N5XMT Internet: N5XMT bellsouth.net
>Packet: N5XMT KQ4LO.#INT.NC.USA.NA T.A.P.R. Member #7068
>We are Borg... Prepare to be assimilated!
>===========================================================
== FTE: Uns*bscribe and posting info http://www.ford-trucks.com/faq.html

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Date: Sun, 03 Oct 1999 12:36:42 -0400
From: "David A. Cooley"
Subject: RE: FTE Small - Ford Ranger Auto Transmission

Been there, done that... CAC said ask the dealership for the Zone Rep,
Dealership refused (3 of them) and said call CAC.
Now where's the problem lie????


At 10:35 AM 10/3/99 -0500, you wrote:
>I would try below first and let them know you want to be put in touch with
>the Ford Zone Representative for your area because your dealer has been
>unwilling in assisting you with a issue on your Ford Truck.
>
>Keep in mind that you will need to overcome some hesitance and people being
>dismissive on Ford's part. Typically dealers are very willing to help their
>customers. Thus when someone has to contact them directly they usually end
>up dealing with someone with unrealistic expectations that a dealer has
>given up on. This can make it a little tough at first to get them to listen
>to your problem when there is a valid issue.
>
>If You Live In The U.S, Contact:
>
>1-800-392-3673 (FORD/MERCURY)
>1-800-521-4140 (LINCOLN)
>TDD for the Hearing Impaired: 1-800-232-5952
>
>Ford Motor Company
>Customer Assistance Center
>P.O. Box 6248
>Dearborn, MI 48126
>
>Office Hours: 8 a.m. - 5 p.m. (Monday-Friday).

===========================================================
David Cooley N5XMT Internet: N5XMT bellsouth.net
Packet: N5XMT KQ4LO.#INT.NC.USA.NA T.A.P.R. Member #7068
Sponges grow in the ocean... Wonder how deep it would be if they didn't?!
===========================================================
== FTE: Uns*bscribe and posting info http://www.ford-trucks.com/faq.html

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End of small-list-digest V3 #257
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