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To: 97up-list digest users <listar ford-trucks.com>
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Subject: 97up-list Digest V2001 #27
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------------------------------------
97up-list Digest Thu, 01 Mar 2001 Volume: 2001  Issue: 027

In This Issue:
Door crack preventative fix
Re: Door crack preventative fix
Vehicle Defects - Revenge is sooo sweet!
Fw: Vehicle Defects - Revenge is sooo sweet!
Hams running APRS mobil

----------------------------------------------------------------------

From: "Clarke, Gary" <Gary.Clarke per-se.com>
Subject: Door crack preventative fix
Date: Thu, 1 Mar 2001 12:02:03 -0500


Hi Ken, just called my dealer and they are completely ignorant to the fix
you mentioned Ford has recently come out with to prevent the cracks before
they occur.  The body shop manager stated that they cannot do anything until
it cracks and that what I read on the Internet is incorrect.

Would you or any one else have a TSB number or something I can have them
refer to?  Seems bad when the public has to inform dealers of such things.

TIA




An engineering fix was put into place last month for the door
crack issue.  All new doors will incorporate the fix.  Doors
with cracks can be replaced with a new door that incorporates
the fix.  If your door does not yet have the crack, the fix can
be installed. It consists of a brace that prevents door skin
flex.


------------------------------

Date: Thu, 01 Mar 2001 16:37:56 -0500
From: Ken Payne <kpayne ford-trucks.com>
Subject: Re: Door crack preventative fix


At 12:02 PM 3/1/01, you wrote:
>----------------------------------------------------------
>Support FTE - Check out our store:
>http://www.motorhaven.com/
>----------------------------------------------------------
>
>Hi Ken, just called my dealer and they are completely ignorant to the fix
>you mentioned Ford has recently come out with to prevent the cracks before
>they occur.  The body shop manager stated that they cannot do anything until
>it cracks and that what I read on the Internet is incorrect.
>
>Would you or any one else have a TSB number or something I can have them
>refer to?  Seems bad when the public has to inform dealers of such things.
>
>TIA

What you read on the Internet IS correct.  Give him the following
info:

TSB 01-2-6: It addresses both door replacements (for cracked
doors) and retro-fit kits (for doors that haven't cracked).
The reinforcement part number is: 1L3Z-15202W06-AA

If he denies it after you give him this info, then he's probably
not someone you need to trust.

Ken Payne
Admin, Ford Truck Enthusiasts



------------------------------

From: "Dan Brotzman" <no1windo frontiernet.net>
Subject: Vehicle Defects - Revenge is sooo sweet!
Date: Thu, 1 Mar 2001 16:17:42 -0600



> >Because problems have existed in the past is no basis for their
> >acceptability.
> >
> >I thought this was supposed to be an independent newsgroup, not a company
> >PR outlet.  Silly me.
> >
> >Steve See
>
>
> Steve,
>   You can not simply ask any car maker to fix every problem known to man.
> This is a policy that runs throughout the car industry.  Every car made in
> history has always had at least ONE (if not 10) things that commonly
> happened to them. However, in the past there was no "internet mail lists"
> where one person can say hey, "hey my left turn signal keeps running out
of
> blinker fluid," and the next 20 guys discovered there's does too and thus
a
> problem.
>    Case in point, I owned a '95 Chevrolet Police Package Caprice
(Unmarked,
> new from factory).  I joined the National Impala SS Owners mail list.
There
> were NUMEROUS items in those cars that everyone was finding, like driver
> seats that rocked, defroster relays that burn causing them not to work,
> external positive (battery) post melting (post near relay box for jumping
> cars, etc), 12 cent track washers that were failing causing windows to
fall
> out of track (so bad, that the club store sells a "fix kit", people had 3
or
> 4 windows dropping out!), and finally (I'm sure there's more) the positive
> post ON THE BATTERY was just breaking off, causing not only the car to be
> die, but spilling battery acid over some of the members mint Impala SS's.
> Did GM fix any of the above?  Nope, not if out of warranty.  You simply
will
> not find any car maker in business if they did.
>    Its not just about cars, either, lawn mowers, computers, stereo,
> dishwashers, etc.. if there's a weak part used its gonna break in all of
> them.  Do they fix anything out of warranty?  Nope, you just go buy a new
> one, sit back, and smile about how great your new product is.   Glen
>

In 1976 I purchased my first Ford F250 pick-up brand new. Babied the truck
for 16,000 miles. As a maintenance thing I changed oil in the transmission
and rear axle. When I took the differential cover off  ... surprise,
surprise ... I found a failed carrier bearing laying at the bottom of the
axle housing. I found 3 pieces of bearing, a perfect 1/2  of the bearing and
two 1/4 pieces. Looking at the pieces it was obvious the bearing was hollow,
not solid like it should have been. An obvious manufacturing defect. I was
fortunate I found it when I did and replaced it myself. I worked for a major
diesel engine manufacturer distributor that processed all of the warranty
claims for the Ford dealers in our state. The engine manufacturer as an
unwritten policy always stretched their warranty coverage beyond what ever
was printed. So, silly me I sent pictures and a letter to the district Ford
rep. asking ONLY for the price of the bearing, $16.34. You guessed it, I got
a standard "John Doe" letter back from him denying my request. Well guess
what ... I denied every claim from a Ford dealer that was even 1/10 of a
mile over warranty for a period of one year. Many dealers began to "squeal"
because things that I used to process through were being rejected. For
$16.34 Ford could have kept a very satisfied customer and their dealers
could have made many happy customers, and cashed in on tens of thousands of
good will warranty dollars. Unfortunately, a lot of innocent customers were
hit financially, but I did get the attention of the district Ford rep. Who
knows how many customers changed brands, and how much a $ 16 bearing cost
Ford. Sorry for the long post.    No, Ford never paid for the bearing.


------------------------------

From: "Dan Brotzman" <no1windo frontiernet.net>
Subject: Fw: Vehicle Defects - Revenge is sooo sweet!
Date: Thu, 1 Mar 2001 16:22:42 -0600



----- Original Message -----
From: "Dan Brotzman" <no1windo frontiernet.net>
To: <97up-list ford-trucks.com>
Sent: Thursday, March 01, 2001 4:17 PM
Subject: Vehicle Defects - Revenge is sooo sweet!


>
> > >Because problems have existed in the past is no basis for their
> > >acceptability.
> > >
> > >I thought this was supposed to be an independent newsgroup, not a
company
> > >PR outlet.  Silly me.
> > >
> > >Steve See
> >
> >
> > Steve,
> >   You can not simply ask any car maker to fix every problem known to
man.
> > This is a policy that runs throughout the car industry.  Every car made
in
> > history has always had at least ONE (if not 10) things that commonly
> > happened to them. However, in the past there was no "internet mail
lists"
> > where one person can say hey, "hey my left turn signal keeps running out
> of
> > blinker fluid," and the next 20 guys discovered there's does too and
thus
> a
> > problem.
> >    Case in point, I owned a '95 Chevrolet Police Package Caprice
> (Unmarked,
> > new from factory).  I joined the National Impala SS Owners mail list.
> There
> > were NUMEROUS items in those cars that everyone was finding, like driver
> > seats that rocked, defroster relays that burn causing them not to work,
> > external positive (battery) post melting (post near relay box for
jumping
> > cars, etc), 12 cent track washers that were failing causing windows to
> fall
> > out of track (so bad, that the club store sells a "fix kit", people had
3
> or
> > 4 windows dropping out!), and finally (I'm sure there's more) the
positive
> > post ON THE BATTERY was just breaking off, causing not only the car to
be
> > die, but spilling battery acid over some of the members mint Impala
SS's.
> > Did GM fix any of the above?  Nope, not if out of warranty.  You simply
> will
> > not find any car maker in business if they did.
> >    Its not just about cars, either, lawn mowers, computers, stereo,
> > dishwashers, etc.. if there's a weak part used its gonna break in all of
> > them.  Do they fix anything out of warranty?  Nope, you just go buy a
new
> > one, sit back, and smile about how great your new product is.   Glen
> >
>
> In 1976 I purchased my first Ford F250 pick-up brand new. Babied the truck
> for 16,000 miles. As a maintenance thing I changed oil in the transmission
> and rear axle. When I took the differential cover off  ... surprise,
> surprise ... I found a failed carrier bearing laying at the bottom of the
> axle housing. I found 3 pieces of bearing, a perfect 1/2  of the bearing
and
> two 1/4 pieces. Looking at the pieces it was obvious the bearing was
hollow,
> not solid like it should have been. An obvious manufacturing defect. I was
> fortunate I found it when I did and replaced it myself. I worked for a
major
> diesel engine manufacturer distributor that processed all of the warranty
> claims for the Ford dealers in our state. The engine manufacturer as an
> unwritten policy always stretched their warranty coverage beyond what ever
> was printed. So, silly me I sent pictures and a letter to the district
Ford
> rep. asking ONLY for the price of the bearing, $16.34. You guessed it, I
got
> a standard "John Doe" letter back from him denying my request. Well guess
> what ... I denied every claim from a Ford dealer that was even 1/10 of a
> mile over warranty for a period of one year. Many dealers began to
"squeal"
> because things that I used to process through were being rejected. For
> $16.34 Ford could have kept a very satisfied customer and their dealers
> could have made many happy customers, and cashed in on tens of thousands
of
> good will warranty dollars. Unfortunately, a lot of innocent customers
were
> hit financially, but I did get the attention of the district Ford rep. Who
> knows how many customers changed brands, and how much a $ 16 bearing cost
> Ford. Sorry for the long post.    No, Ford never paid for the bearing.
>


------------------------------

Date: Fri, 02 Mar 2001 10:29:52 -0700
From: Robert Hansen <rhansen uwyo.edu>
Subject: Hams running APRS mobil


So how many of you Ford enthusiasts are hams running APRS from the house and
or mobil?

What is your mobil setup?

Thanks and 73




------------------------------

End of 97up-list Digest V2001 #27
*********************************

Performance Computer Chips for your Ford at discount prices!
--------------------------------------------------------------------
Ford Truck  Enthusiasts  offers  Superchips  and  Diablo performance
computer chips for your Ford vehicle!  We can  provide  a  chip  for
most  Ford  gasoline and diesel engines!  Chips give an average gain
of 10% HP and 15% torque.

<a href="http://www.motorhaven.com/">
http://www.motorhaven.com/</a>
-------------------------------------------------------------------
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