97up-list-digest Thursday, June 4 1998 Volume 01 : Number 106



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Ford Truck Enthusiasts - 1997 and Newer Trucks and Vans
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In this issue:

Re: FTE 97up - Please nominate Ford Truck Enthusiasts
FTE 97up - Super Duty height
Re: FTE 97up - RECALL
Re: FTE 97up - Super Duty height
Re: FTE 97up - RECALL
FTE 97up - Vehicle Priority
Re: FTE 97up - Vehicle Priority
Re: FTE 97up - RECALL
Re: FTE 97up - RECALL
Re: FTE 97up - RECALL
Re: FTE 97up - RECALL
Re: FTE 97up - RECALL

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Date: Thu, 4 Jun 1998 07:26:07 EDT
From: John941 aol.com
Subject: Re: FTE 97up - Please nominate Ford Truck Enthusiasts

I would be honored to nominate your site. You are doing all of us truck
enthusists a great service with your site.
John E.
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Date: Thu, 4 Jun 1998 09:06:29 EDT
From: LeslieGra aol.com
Subject: FTE 97up - Super Duty height

I just bought a '99 super duty F-250 4x4 and find it is much taller than the
old 4x4s. Has anyone had any experience with changing the spring blocks in
the rear to lower the truck bed height? I mainly bought the 4x4 for winter
driving on pavement and the occaisional slick grass so don't need a ton of
ground or wheel clearance.

- -Leslie / ST. Louis
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Date: Thu, 4 Jun 1998 08:11:49 -0500
From: "Union Auto"
Subject: Re: FTE 97up - RECALL

I provide loaner vehicles to MY customers if their vehicle is going to be
down for the day. This comes directly out of the dealership and Ford does
not help unless you use a new vehicle (which they don't help enough to be
cost effective). I try to avoid providing loaners unless you bought the
vehicle from me (with many exceptions of course). And I also don't if its a
short recall (I.E. lug nut recall, SD steering recall, or F-150 shift cable
recall) or an oil change. I hear many people talk about how great other
companies can be for customer service but lets stand back and look. I know
someone that is buying a new lexus. He is looking at a RX 300 (the sport
ute thing) and trading his LS400. They are giving him wholesale on his used
car and selling him the new one at full sticker. That means they'll make
about $4,500 more than I would if he traded for an Explorer. If I made that
kind of profit I could provide a lot of loaners and other things and still
come out ahead.

Nathan Bernard
Union Auto, Inc.

- -----Original Message-----
From: WiNk
To: 97up-list ford-trucks.com
Date: Wednesday, June 03, 1998 6:01 PM
Subject: Re: FTE 97up - RECALL


>Nothing is FREE is right but everything that we pay for should be provided.
If enough
>complaints are logged against a company then the board of directors will
get on the
>CEO;s butt in a heavy way. OR the company will go out of business. That
is the way the
>capitalist system works. No sales ! No profit! and no board of directors.
Competition
>is supposed to keep the price right.


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Date: Thu, 4 Jun 1998 08:18:38 -0500
From: "Union Auto"
Subject: Re: FTE 97up - Super Duty height

Ford says the Springs will settle slightly and lower ride height. I don't
know how much or how long this will take.

Nathan Bernard
Union Auto, Inc.

- -----Original Message-----
From: LeslieGra aol.com
To: 97up-list ford-trucks.com
Date: Thursday, June 04, 1998 8:19 AM
Subject: FTE 97up - Super Duty height


>I just bought a '99 super duty F-250 4x4 and find it is much taller than
the
>old 4x4s. Has anyone had any experience with changing the spring blocks in
>the rear to lower the truck bed height? I mainly bought the 4x4 for winter
>driving on pavement and the occaisional slick grass so don't need a ton of
>ground or wheel clearance.
>
>-Leslie / ST. Louis
>= Ford Truck Enthusiasts ==============================================
>Send posts to: 97up-list ford-trucks.com
>Send unsubscribe requests to: majordomo ford-trucks.com with
>"unsubscribe 97up-list" in the message body.
>=======================================================================

= Ford Truck Enthusiasts ==============================================
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------------------------------

Date: Thu, 04 Jun 1998 11:17:12 -0400
From: Chad Royse
Subject: Re: FTE 97up - RECALL

WiNk, I think you're a little too wound up about this. Profits are more than just
sales. That's why I mentioned the bottom line. If Ford guaranteed everyone a
replacement vehicle for every recall, it would drive prices sky high. You might as
well go out and buy a high-end yuppiffied Mercedes SUV.

Chad

WiNk wrote:
>
> Nothing is FREE is right but everything that we pay for should be provided. If enough
> complaints are logged against a company then the board of directors will get on the
> CEO;s butt in a heavy way. OR the company will go out of business. That is the way the
> capitalist system works. No sales ! No profit! and no board of directors. Competition
> is supposed to keep the price right.
>
> Chad Royse wrote:
>
> > Remember, nothing is free. Sometimes sh!t happens and if Ford is willing to take
> > responsibillity for it, that's great. But if every one starts complaining about
> > wanting a replacement vehicle even for recalls, then bottom lines are going to start
> > suffering. If they suffer too much, we are the ones who'll pay.
> >
> > Bill wrote:
> >
> > > Well guys there's one good dealer in Ann Arbor, Michigan, sells the Lincoln and
> > > will pick your Lincoln up within 50 miles and leave you a new Lincoln to drive
> > > with a full tank of gas, when warranty repairs have been made to your car they
> > > return the car and pick up the loaner. You have to love a dealer like that!
> > > These recalls are getting out of hand, its only done to keep the government off
> > > there backs. Next time you buy a $34K truck demand a free loaner be wrote into
> > > the sale agreement, if the dealer wouldn't do it try another dealer (sometimes it
> > > works). Take anything back to K-Mart and exchange it no questions ask, auto
> > > dealers sure should be able to spring for a car of some kind to drive. Several in
> > > the lower Michigan will, but you have to let it be known you expect it and will
> > > not settle for less.
> > >
> > > Ken Payne wrote:
> > >
> > > > At 02:59 AM 6/2/98 EDT, you wrote:
> > > > >Why is it that no dealer will give me a truck to use for the day when my
> > > > truck
> > > > >is in for the recall?My feelings are,if you build a truck,sell a truck(FOR
> > > > >$34000.00)then you should provide a truck for the guy who has to lose a truck
> > > > >for a day because you screwed up building it.
> > > > > Mark
> > > >
> > > > This is pretty standard with all auto companies. I don't
> > > > see how a dealer could possibly offer a loaner to hundred
> > > > (thousands?) of people coming in with recall notices.
> > > >
> > > > Ken Payne
> > > >
> > > > = Ford Truck Enthusiasts ==============================================
> > > > Send posts to: 97up-list ford-trucks.com
> > > > Send unsubscribe requests to: majordomo ford-trucks.com with
> > > > "unsubscribe 97up-list" in the message body.
> > > > =======================================================================
> > >
> > > = Ford Truck Enthusiasts ==============================================
> > > Send posts to: 97up-list ford-trucks.com
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> > > "unsubscribe 97up-list" in the message body.
> > > =======================================================================
> >
> > = Ford Truck Enthusiasts ==============================================
> > Send posts to: 97up-list ford-trucks.com
> > Send unsubscribe requests to: majordomo ford-trucks.com with
> > "unsubscribe 97up-list" in the message body.
> > =======================================================================
>
> = Ford Truck Enthusiasts ==============================================
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> "unsubscribe 97up-list" in the message body.
> =======================================================================
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------------------------------

Date: Thu, 4 Jun 1998 11:56:07 -0500
From: "Jeff Schapker"
Subject: FTE 97up - Vehicle Priority

On my Vehicle Order Confirmation it says Priority: 99, Order Type:2, Price
Level: 911. What does this all mean?
Thanks, Jeff

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------------------------------

Date: Thu, 4 Jun 1998 12:40:09 -0500
From: "Union Auto"
Subject: Re: FTE 97up - Vehicle Priority

First off, if it says Vehicle order confirmation at the top it is the
initial screen and probably not the actual conformation (backwards huh?).
If it says Dealer Order Receipt Acknowledgment (DORA) this is the response
from Ford telling you what they understood you to want. Usually when
pricing I do it in priority 99 and order type 2 and if they tell me to order
it, I change these after they leave. Here is the explanation of what these
codes mean.
Priority 99 means that the order is not buildable. It has to be 10-98 to
be buildable. Don't get angry right away if yours shows this code, I order
all my vehicles in Priority 99 and the next day (after looking at the print
out) change them to the correct buildable order. This makes sure that if I
typed in a 2wd instead of 4wd or some other major mistake it couldn't get
scheduled until I'd proof read it. You may have gotten a Print out before
they'd changed it.
Order type 2 is a stock order. If you have a sold order (there are may
types but usually a 1) it puts your name on the order and guarantees the
pricing if it goes up before you get your truck. It does not guarantee
rebates however. They are based on delivery not order date.
Price level 911 tells what pricing scale was used. Super Duty's started
in Jan. on level 910 this was changed when they realized the computer was
not
charging for CD players on Lariats. This led to level 911 witch is how that
truck was ordered. This level is no longer valid. Now we are in 912
(prices went up about $100-200 per truck) If you had a retail order you get
the old prices.
I would call and check what they have currently for your trucks DORA.
They may have changed these things but everybody makes mistakes so I would
double check. Since your name isn't on the order they will have charge (or
pay themselves) the price increase unless they did the appropriate paperwork
when you ordered. And then again maybe this was just their first days print
out and they changed everything to be correct the next day.

Nathan Bernard

- -----Original Message-----
From: Jeff Schapker
To: 97up-list ford-trucks.com
Date: Thursday, June 04, 1998 12:08 PM
Subject: FTE 97up - Vehicle Priority


> On my Vehicle Order Confirmation it says Priority: 99, Order Type:2, Price
>Level: 911. What does this all mean?
>Thanks, Jeff



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------------------------------

Date: Thu, 04 Jun 1998 12:07:59 -0700
From: WiNk
Subject: Re: FTE 97up - RECALL

We the public have become accustomed to receiving services. However, we the
public in many instances are not fully appreciatiave of what services are
provided to us at no charge. However, it is GOOD business to cater to
customers because it is a form of advertising for the business. How well the
services substitute for advertising, and pays the business back is the fact that
has to be analyzed. No PROFIT no service. Having a shuttle to home and back, or
to work and back to the dealer is an extremely inexpensive and rewarding form of
ADVERTISING and customer service that keeps a customer coming back to the dealer
to conduct business.


Now then, if a repair is under a new car warranty there isn;'t a loaner
provision. If the vehicle is on an ESP then a car can be rented for five days
under the terms of the ESP contract.

If the car breaks down on the road then other facts apply under the new WARRANTY
provisions. At times the dealer has mixed the ESP and the NEW warranty
provisions. I mean that a rental car was provided for NEW warranty repairs
under the ESP warranty.

Who knows the difference ? I dunno


Union Auto wrote:

> I provide loaner vehicles to MY customers if their vehicle is going to be
> down for the day. This comes directly out of the dealership and Ford does
> not help unless you use a new vehicle (which they don't help enough to be
> cost effective). I try to avoid providing loaners unless you bought the
> vehicle from me (with many exceptions of course). And I also don't if its a
> short recall (I.E. lug nut recall, SD steering recall, or F-150 shift cable
> recall) or an oil change. I hear many people talk about how great other
> companies can be for customer service but lets stand back and look. I know
> someone that is buying a new lexus. He is looking at a RX 300 (the sport
> ute thing) and trading his LS400. They are giving him wholesale on his used
> car and selling him the new one at full sticker. That means they'll make
> about $4,500 more than I would if he traded for an Explorer. If I made that
> kind of profit I could provide a lot of loaners and other things and still
> come out ahead.
>
> Nathan Bernard
> Union Auto, Inc.
>
> -----Original Message-----
> From: WiNk
> To: 97up-list ford-trucks.com
> Date: Wednesday, June 03, 1998 6:01 PM
> Subject: Re: FTE 97up - RECALL
>
> >Nothing is FREE is right but everything that we pay for should be provided.
> If enough
> >complaints are logged against a company then the board of directors will
> get on the
> >CEO;s butt in a heavy way. OR the company will go out of business. That....

---

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